Cashier, A-cash

What does a kassaredogörare in A-kassa do? – Tasks and work environment

A kassaredogörare in A-kassa primarily handles and verifies financial transactions, investigates membership and cases, and ensures compliance with regulations and routines related to unemployment benefits. The role involves ongoing contact with members, employers, and authorities to collect, review, and verify information that forms the basis for entitlement to compensation. The work environment is typically office-based, often with a high pace and demands for accuracy, service-mindedness, and confidentiality. Digital systems and phone contact are central tools, and the work is conducted both independently and in teams.

Salary development over time

The profession of kassaredogörare within A-kassa has experienced a positive salary development in recent years. In 2022, the average salary was 32,100 SEK per month, increasing to 33 500 SEK in 2023. In the latest year, 2024, the average salary has risen further to 35 000 SEK per month – an increase of approximately 9% over three years. This trend reflects both increased demand for qualified case officers and general adjustments for inflation and labor market conditions. The salary increase has been slightly higher than the average for similar administrative social services professions, which can be explained by digitization, increased demands for legal certainty, and changes in regulations regarding unemployment insurance.

Kassaredogörare in A-kassa salary – comprehensive overview

• Average salary: 35 000 SEK/month
• Lowest salary: 32,300 SEK/month (female, high school education, private sector)
• Highest salary: 36,900 SEK/month (male, doctoral education, private sector)
• Hourly wage (average): 210 SEK/hour
• Gender differences: Women earn 98% of what men do (34 900 SEK/month vs. 35 700 SEK/month)
• Regional differences: No available data, but variations may occur depending on employer and region

Education and qualifications

To work as a kassaredogörare in A-kassa, a minimum of a high school diploma is usually required, often with a focus on economics or social sciences. Experience in administrative tasks, preferably from insurance sectors or similar authorities, is advantageous. Many employers value post-secondary studies in economics, law, or administration, as well as good digital skills and understanding of regulations concerning unemployment benefits.

• High school diploma: Economics or social studies (3 years)
• Post-secondary education: YH training or university studies in economics, law, or administration (2–3 years)
• Internship/trainee: Internship during studies or introductory work placement
• Certifications/courses: Courses in social insurance law or labor law are advantageous
• Prerequisites: Good computer skills and experience in customer service/administration

Common benefits and compensations

Kassaredogörare in A-kassa are often offered collective agreement benefits such as occupational pension, wellness allowance, and generous holiday policies. Other common compensations include flexitime, remote work options, and opportunities for skill development through internal or external training. Additional payments may be provided for unsocial hours, and insurance conditions are typically favorable.

Competition and challenges

The competition for positions as kassaredogörare in A-kassa is generally moderate but can vary depending on region and employer. Digitization and automation have streamlined many routines, increasing demands for analytical skills and familiarity with new IT systems. A key challenge is correctly interpreting and applying regulations, as each case often requires individual judgment. Peak workloads may occur during changes in unemployment levels or legislation, requiring good stress resilience and flexibility. Many also find it important to maintain professional distance despite frequent contact with individuals in vulnerable situations.

Tips for aspiring kassaredogörare in A-kassa

To succeed as a kassaredogörare in A-kassa, it is beneficial to combine analytical skills with a strong sense of service. Precision is crucial, especially when reviewing documentation and interpreting rules, while communication skills are essential for contact with members and employers. Flexibility and adaptability ease handling fluctuating workloads or new digital systems. A structured work approach makes it easier to manage multiple cases simultaneously without losing overview. Additionally, an ethical and empathetic attitude is appreciated, as decisions often directly impact people's lives and finances.

Key facts about kassaredogörare in A-kassa

• Education level: High school diploma, often supplemented with post-secondary education
• Work environment: Office-based, high pace, digital systems
• Work form: Full-time, often with flexitime and remote options
• Demand: 758 job openings in the profession (May 2024)
• Special knowledge: Regulations concerning unemployment benefits and social insurance

Career paths and future outlook

After three to five years as a kassaredogörare in A-kassa, there are opportunities to advance to senior case officer, team leader, or specialized investigator within unemployment insurance. Some choose to further their education and move into roles in organizational development, internal training, or managerial positions. The outlook for social insurance case officers, including kassaredogörare, is difficult to predict according to Arbetsförmedlingen due to limited data. However, the large number of available positions (758) indicates stable demand, especially as regulations change and administrative complexity within social insurance systems increases.

Frequently asked questions about kassaredogörare in A-kassa

• What is the salary of a kassaredogörare in A-kassa?
  - The average salary is 35 000 SEK per month.
• Are there salary differences between men and women?
  - Yes, women earn 98% of what men do, which corresponds to 34 900 SEK for women and 35 700 SEK for men.
• What education is required to become a kassaredogörare in A-kassa?
  - At least a high school diploma, often supplemented with post-secondary education in economics, law, or administration.
• What does the work environment look like?
  - Office-based, high pace, digital systems.
• What are the highest and lowest salaries in the profession?
  - Highest: 36,900 SEK (male, doctoral education), lowest: 32,300 SEK (female, high school education).
• What are the future prospects?
  - The forecast is uncertain, but many positions are available within the profession.
• What do the job duties involve?
  - Managing and verifying payments, investigating cases, and communicating with members and authorities.