Junior IT-ServiceDesk Employee

In this junior position, we are looking for someone with previous experience from an IT-ServiceDesk who wants to join a large company here in Stockholm. You will work in 1st line and assist colleagues with various IT issues.

ABOUT THE POSITION

Our client is a large construction company in Sweden with its headquarters here in Stockholm, from where they manage all IT, especially the Service Desk. In this role, you will work in the first line, receiving cases from colleagues related to both hardware and software via email, phone, and on-site. You will replace a person currently in the role who has some extra responsibilities for hardware orders, which you will inherit.

The working hours for this role are 07:00-16:00.

You are offered

• A position that starts as a consulting assignment but with the possibility of employment with the company within the next year
• A developing role where you can build your skills and grow in the position
• The opportunity to work from home one day a week.

JOB RESPONSIBILITIES

Responsibilities

In this position, you will work with IT support in areas such as infrastructure, clients, applications, security, workplaces, printers, and meeting/conference rooms. You will handle assigned cases, including troubleshooting and documentation of these. If necessary, you will hand over or distribute cases to other groups for further troubleshooting and resolution.

• Processing cases that come in through various channels: case management system, phone, on-site visits
• Remote control of client computers for troubleshooting/helping the user
• Troubleshooting and resolving issues regarding workplaces and meeting/conference rooms

WE ARE LOOKING FOR YOU WHO

• Has at least one year of experience in IT support / ServiceDesk
• Experience providing support in Windows 11 and Microsoft 365 (SharePoint admin, Exchange, Teams admin, MS Defender)
• ITSM tools such as ServiceNow, Easit, or JIRA
• Knowledge in Active Directory, Intune, and OneDrive
• Is fluent in Swedish and English, both spoken and written

It is an advantage if you have

• Language:
• Education:
• Skills:

To succeed in the role, you have the following personal qualities:

• Helpful
• Responsible
• Stress tolerant

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stages of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.