Vacant job

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We’re seeking an Atlassian Technical Engineer to join our team in Stockholm, to manage and optimize our Atlassian Cloud environment and contribute to our transition to a fully cloud-based solution, ensuring seamless functionality, integrations, and optimizations to support IT service management (ITSM) processes.

As part of our team, you’ll collaborate closely with product managers, technical teams, and key stakeholders to configure workflows, automate processes, and enhance system performance. Your expertise will help drive standardization, streamline operations, and improve service delivery across the organization.

• Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to ensure performance, availability, and functionality, while aligning with ITSM and ITIL best practices.
• Collaborate with product managers, technical teams, and other stakeholders to tailor the platform to meet business needs.
• Integrate Atlassian tools with other IT systems, ensuring seamless workflows, data exchange, and streamlined processes.
• Customize workflows, permissions, automation, and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes.
• Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability.
• Conduct regular audits, updates, and system backups on both cloud and data center environments to maintain optimal performance.
• Provide end-user training, support, and documentation for best practices on Atlassian Cloud tools.

REQUIREMENTS

• Proven experience managing and optimizing Atlassian Cloud tools (Jira Software, Jira Service Management, and Confluence).
• Hands-on experience with Refined, Opsgenie, and Atlassian Assets, including design of portals.
• Strong understanding of ITSM frameworks and ITIL best practices.
• Experience with IT Governance and Agile methodologies.
• Expertise in customizing workflows, automation, and system integrations.
• Ability to troubleshoot technical issues in cloud and data center environments.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!