Join us at Jollyroom!

Join the journey with Jollyroom – the e-commerce platform that started in 2010 and now dominates the Nordic market as the largest online store for children's and baby products. We strive to offer not just products, but a complete lifestyle experience for parents in Europe.

With over 2 million satisfied customers and a range that includes products for pregnant women, newborns, and children up to 12 years old, we are not just a store; we are a destination for families. We are passionate about making family life easier, more fun, and more inspiring by offering the best brands and the latest products. But we don't stop there - we are on a constant journey to become the best in Europe. Our new base, Campus Jollyroom just outside Gothenburg, is a place where innovation meets passion. Here, we house our large, modern office, a state-of-the-art warehouse of 55,000 sqm, and a showroom that takes the customer experience to a new level. We believe in investing in our 400 employees, which is why we also have a well-equipped large staff gym on-site to ensure our team is in top shape to meet our high goals.

But it doesn't stop there. With physical stores in Stockholm and Oslo, we are expanding our reach across the European market. We are not just in the game - we are here to win. And you can be part of this winning team.

We are constantly looking for talents who share our passion and drive to make a difference. So if you are ready to be part of something big, if you are hungry for challenges and ready to take the next step in your career, then Jollyroom is the place for you.

Do you speak fluent German and Swedish and want to join Jollyroom's journey into the future, where our greatest goals are to make life easier for families with children and always provide top-notch service? Then you are exactly right with us!

Job Information

Our German customer service department now needs reinforcement to constantly provide the absolute best service and always exceed our customers' expectations. We are looking for someone who is driven to work goal-oriented with the customer in focus. You are a good communicator and together with our wonderful German team, you work solution-oriented to best assist our customers.

Responsibilities:

• Assist our Swedish & German customers via phone, email, and social media in German
• Handle returns and complaints
• Be involved in creating routines within service and developing the department

Qualifications:

• Fluent in both written and spoken German and Swedish
• Experienced in customer interaction and service roles, preferably in customer service
• Very good computer skills and quick to learn new business and customer care systems

Benefits of working with us:

• Free access to a new gym in Gothenburg
• Collective agreement for all employees
• Fantastic development opportunities
• Great opportunities to influence and take initiatives
• Wellness allowance
• Employee discounts

Start: January 2024
Employment type: Temporary, 1 year with the possibility of extension
Scope: Full-time
Location: Sörredsvägen 111 in Gothenburg
Selection: Ongoing

Are you even more curious about Jollyroom? Don't forget to follow us on LinkedIn and Instagram!

As part of ensuring high quality in our recruitment processes, we conduct tests, reference checks, and background checks.

We do not accept applications via email, so please submit your application through our career page.

We currently decline calls from recruitment and advertising suppliers.