Vacant job

Are you motivated by advising customers and providing world-class customer service? Can you also communicate fluently in both Danish and Swedish? Then you could be our new star in customer service!

We are looking for more passionate employees to join our customer service team in Malmö – and we are especially interested in you who speaks Danish! Here you will have the opportunity to become part of an engaged team where service, technology, and customer interactions are at the center.

Our goal is to always exceed customer expectations by providing world-class service and the latest technical solutions, whether the customer visits us in-store, online, or through our customer service.

Who are we looking for?

We are looking for someone who has a love for both technology and service, and also someone whom others confidently turn to for technical questions and problems. We are looking for you who is trustworthy, solution-oriented, and skilled at expressing yourself both verbally and in writing, with particular strength in Danish. You are attentive and have a humble approach to both colleagues and customers. With a strong drive and commitment, you not only want to meet customer expectations – you want to exceed them. You are simply given the opportunity to deliver fantastic customer experiences.

You are:

• Engaged and service-oriented.
• A problem solver with a technical interest.
• Communicative and outgoing.
• Good at building relationships and creating trust.
• Willing to learn about our products and services.
• Brave enough to prioritize but skilled enough not to compromise on service.

We offer you:

A varied job in a company that is in an exciting phase of development, in a team that covers our companies in Denmark, Sweden, and Norway where this role primarily meets our customers shopping with our company Av.Cables. With us, you will have the opportunity to work with the latest technology while contributing to providing customers with the best possible service. We offer good working conditions, attractive benefits, and great opportunities for personal and professional development.

Job responsibilities:

As a customer service employee, you will primarily:

• Handle incoming calls, emails, chats, and social media for our Danish customers
• Provide advice and guide customers.
• Build and maintain strong customer relationships.
• Administer order management, invoicing, and reviews.
• Contribute to the team's and company's overall goals.

Other information:

• Employment type: Full-time/Permanent with an initial probationary period of 6 months
• Location: At our office in Malmö with proximity to good communication options.
• Start date: By agreement.
• Selection and recruitment are ongoing, so send in your application today!

We want to get to know you for real – without you having to write a cover letter!

When you apply for this position, we would like you to attach your CV. Instead of writing a traditional cover letter, we want you to take a little extra time to answer our selection questions.

Why? Because we believe that your thoughts, experiences, and personality come through best in your answers. Plus, you save time by not having to write a long letter – win-win, right?

We look forward to reading your answers and getting to know you better!

Kjell & Company AvCables.dk