Vacant job

Reception Manager at Hermelinen – a dynamic role at the heart of our operations

Are you a service-oriented and structured leader with experience in reception, customer service, or the service industry? Do you enjoy leading and developing teams to create a world-class hospitality experience? Then you might be the one we are looking for!

About the position

As the Reception Manager at Hermelinen, you will be responsible for the daily operations of our shared reception, which is the hub of our activities – wellness, gym, and healthcare. The reception is a central meeting place where we receive a high flow of patients and members daily. Your task will be to ensure that the reception is professional, efficient, and customer-oriented, and that the work in the reception runs smoothly.

Your main responsibilities:

• Lead and coach the reception team to create a well-functioning and service-oriented work environment.
• Ensure that the reception is staffed efficiently and that routines and workflows are optimized.
• Be responsible for recruitment, onboarding, and development of reception staff.
• Handle administrative tasks such as scheduling, cash management, and follow-up on customer satisfaction.
• Collaborate with other departments within Hermelinen to ensure a smooth experience for all visitors.
• Work operationally in the reception.

Who are you? We are looking for someone with previous experience in a similar role within reception, service, or customer service. You are a natural leader who motivates and inspires your team. You thrive in a fast-paced environment, are flexible, and have the ability to quickly solve problems and prioritize effectively. Furthermore, you have an eye for detail, are administratively skilled, and have a genuine sense of service.

We would like you to have:

• Experience in leadership and personnel responsibility.
• Previous experience from reception, service, or a similar work environment.
• Good administrative skills and experience in scheduling.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent communication skills in Swedish and English.
• Experience working with journal systems and booking systems is an advantage.

We offer

At Hermelinen, you will receive a developing and varied position in an organization with a big heart. You will be part of an engaged team where we value collaboration, professionalism, and a positive work environment. We offer a workplace with a fast pace, but also with opportunities to influence and develop.

Does this sound like something for you? Welcome with your application!

Application

Please send your application with CV and cover letter by May 31, 2025, to Operations Manager Anna Falck at email: anna.falck@hermelinen.se. Selection is ongoing, so please submit your application as soon as possible. Start date is October 6.

We look forward to your application!