Join the Customer Service Team at Lyko!

At Lyko, we want to take over the world. At least the part of the world that loves beauty. But what does beauty really mean? As a leading beauty company, we certainly have an answer. Namely, that there is no answer. In our world, there are no rules or answers, just tens of thousands of possible ways that are right. How wrong can it be? Not wrong at all, if you ask us! 🥳 With over 62,000 products from more than 1,000 brands online, we currently offer the widest range in the market, and our customer service is here for all our customers, guiding them through the Lyko jungle with a FABULOUS approach 💄 We in customer service are great at communication and are used to meeting many different people. If you also have a SUPER SKILL in social relationships and communication, please read on! 🚀

Your Everyday Life

You will be part of our wonderful customer service team and work from the office in Borlänge. Together with your colleagues, you will be the customer's personal advisor and support. Within the team, service is provided through several different communication channels; phone, chat, and email 📞✉️ The cases handled range from delivery to product inquiries. Here, you have a great opportunity to make a difference in the customer's overall experience with us as a company and influence whether the customer comes back or not. Often, you are the only contact person our customers have with us. If that’s not a BIG deal, then what is?

Within the customer service team, we collaborate closely and value having fun at work. We have energy, speed, and flair while also having clear rules on how we meet our customers and each other. At work, you must be able to be yourself - we think that is incredibly important! That’s when you dare to express yourself, come up with new ideas, and contribute to change. We have a good atmosphere and enjoy coming up with activities together like fun theme days - if you have suggestions for what else we can do together, they are of course welcome!

Want to learn more about working at Lyko? Visit our career pages!

Who You Are

You are passionate about delivering world-class customer service and of course want to “wow” our customers! You have a communication and relationship-building ability and thrive in a growth environment. We would like you to have experience in customer interaction and be interested in beauty products. To create the best conditions for you to do a really good job, the employment starts with at least a week of introduction. The work requires you to master Swedish both written and spoken, and it is also an advantage if you have good knowledge of English.

Details About the Employment

The working hours are a bit varied; 7–16, 8.45–18, and 11–20. The position is a permanent full-time position with a 6-month probationary period. Start as soon as possible or by agreement. The placement for this position is at our wonderful office in Borlänge, and we expect you to work from the office every weekday, as we believe that provides the best conditions! 🎈

At Lyko, we believe that who you are and what abilities you have are more important than your previous experience, so don’t be afraid to apply even if you don’t tick off everything on our wishlist! In line with that, we have scrapped the requirement for a CV and cover letter and instead use selection questions and personality tests when we recruit. We hope this gives you a better opportunity to show what you can do in the areas that are important to us and know that it also leads to more objective, fairer, and more just recruitment! ⭐

Does this sound like the right challenge for you? Apply today or by March 30, 2025, as selection is ongoing. If you have questions about the position, email Sara Vallin, Team Manager Customer Service, at sara.vallin@lyko.com (mailto:sara.vallin@lyko.com)

Psst! Since we don’t want any personal information to risk getting lost, we do not accept applications via email; instead, you can easily apply by clicking “Apply now.” Good luck!