Vacant job

Do you have a passion for both sales and service and are driven to find new opportunities with former customers? Then this position might be perfect for you!About the position At Synsam, we are now looking for driven and committed Customer Loyalty Managers to join our team. In this brand new and strategically important role, you will have the opportunity to contribute to strengthening our customer relationships and shaping our future work. As a Customer Loyalty Manager, you will play a key role in our efforts to find new solutions for customers while ensuring the highest possible customer satisfaction. The position is based at our state-of-the-art Synsam Innovation Center in Frösön, Östersund, where you will be part of a dynamic and forward-thinking organization. We welcome both Swedish and Norwegian-speaking employees to meet the needs of our customers in both markets.

Your responsibilities

• Contact former customers by phone to listen and understand their needs and expectations.
• Identify and offer tailored solutions that meet the customer's requirements.
• Rebuild relationships and strengthen the customer's trust in Synsam.
• Actively work to exceed set goals in both sales and customer satisfaction.
• Document and follow up on all calls to ensure a seamless customer experience.

Are you the one we are looking for? We are looking for a driven and engaged person who is passionate about creating successful customer relationships. We believe that you:

• Are a natural communicator with the ability to listen and understand the customer's needs and perspective.
• Fluent in Swedish or Norwegian, both spoken and written – you know how to build trust with words.
• Have previous experience in proactive sales with the ability to build relationships, gain customer trust, and deliver results.
• Are results-oriented and love setting goals – and exceeding them!
• Are a person with a positive attitude and the ability to see solutions where others see obstacles.

We offer With us, you will have the chance to step into a key role in our exciting, newly started initiative to strengthen and regain customer relationships. This is your opportunity to contribute to Synsam's success story while developing in an inspiring and dynamic work environment at our state-of-the-art Synsam Innovation Center, located in beautiful Frösön, Östersund.

The position is full-time, Monday to Friday, and extends until the end of 2025 with good opportunities for extension. You will be part of a dedicated team and receive ongoing training and development opportunities in sales and customer satisfaction. Additionally, we offer an attractive compensation model that combines a secure fixed salary with a performance-based bonus.

About the recruitment process Our recruitment process includes tests, interviews, as well as reference checks and background checks for the final candidate. Recruitment is ongoing, and the position may be filled before the application deadline – so don't wait! We at Synsam are looking for engaged and talented individuals of all ages! We value diversity and believe that different perspectives and experiences enrich our work and contribute to our collective success. We look forward to welcoming you to our team and our new initiative in Frösön!