Service Desk Employee at Rexel

Are you ready for a unique opportunity to be involved from the start? As part of Rexel's newly insourced Service Desk, you will play a central role in creating and shaping how IT support will look – both today and in the future. We are looking for someone who loves to help others, is passionate about technical solutions, and wants to grow to become a key player at the heart of tomorrow's energy technology!

ABOUT THE POSITION

Our client Rexel is embarking on an exciting journey this spring as they insource their Service Desk to build a stronger connection between IT support and end-users. The Service Desk is central to creating a better user experience, and our ambition is to find the perfect group of people who can do just that - create a first-class user experience!

Firstline at the client is not just any Service Desk. Here you will have the opportunity to solve many different types of problems and grow in your role. The position offers development opportunities, and as part of Rexel's Service Desk, you will challenge yourself in areas such as application management, incident management, and process development.

Rexel is a leading player in electrical distribution with a focus on sustainable solutions and innovative services. The company has a strong corporate culture where collaboration and development are at the center. The responsible manager values feedback and community highly and describes the workplace as open, helpful, and without prestige. You will feel welcomed from day one, and in addition to a calm and experienced supervisor, you will be offered a solid onboarding with hands-on exercises, process overviews, and the opportunity to understand the business in depth.

You are offered

• Become part of a team where development and well-being are in focus! In this role, you will learn a lot and have the opportunity to grow both professionally and personally!
• A long-term assignment with the goal of being recruited to the client after a period as a consultant through Academic Work.
• On-site work 8 hours/day scheduled between 7 AM - 6 PM.

JOB RESPONSIBILITIES

Responsibilities

• Handling support cases - error reports, password resets, network connection issues.
• Troubleshooting and problem-solving - identifying and guiding users through solutions.
• Account management - user accounts, access rights, and permissions.
• Documentation - building a knowledge database, updating procedures and manuals.

WE ARE LOOKING FOR YOU WHO

• Has experience and a strong passion for support and customer contact
• Has experience with a process-oriented approach
• Has good knowledge of Swedish and English - spoken and written

It is a merit if you have

• Previous experience in First Line Support or IT Service Desk
• Experience with ServiceNow or similar ticketing systems
• Basic understanding of Active Directory and group memberships
• Ability to distinguish and handle different types of cases (incidents and problems)

Knowledge can be obtained through education, experience, or being self-taught.

To succeed in the role, you have the following personal qualities:

• A willingness to learn and develop.
• Are attentive and solution-oriented.
• Are positive, helpful, and enjoy working with people.
• Have the ability to adapt to different situations and enjoy taking responsibility.
• Are structured and meticulous, with a good ability to document and follow procedures.

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the advertisement when enough candidates have reached the final stages of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.