Vacant job

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We disburse approximately 250 billion kronor each year. It is everyone’s tax money that we manage. It is a great responsibility. Therefore, we delve into each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Solution-focused, coaching, and collaboration
In the role of insurance investigator with a focus on support for return to work, you meet individuals who often have a complex life situation with an ongoing sick leave. The individual may be relatively far from returning to work or other employment and therefore needs support from the Swedish Social Insurance Agency and other actors to get back to work. You are proactive in coordinating the rehabilitation needs that have been identified and matching these needs with the right interventions. In your work, you involve the individual in the process. You have contact and plan with external partners such as the individual's employer, healthcare, or the Employment Service. You primarily work with digital meetings that you lead, but physical meetings may also occur as needed.

As an insurance investigator, you handle applications for sick pay. You independently make decisions about the right to sick pay by correctly applying the legislation, which also means that you need to consider changed circumstances in the sick cases. You are also responsible for ongoing documentation and payment of compensation.

The role of an insurance investigator is coaching, and your contacts are characterized by attentiveness, respect, and a desire to create security and understanding of the sick insurance among the individual and partners. You collaborate with your colleagues on-site and digitally. You actively work to develop your knowledge and share experiences and competencies.

As a new employee, you will receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• is confident and trustworthy, even in stressful situations
• effectively collaborates with others to achieve common goals
• acts on their initiative and takes responsibility for achieving good results
• has a systematic and meticulous working method
• can understand and analyze complex issues
• has good communication skills, both verbally and in writing
• executes plans and processes and ensures that they maintain high quality
• has a driver's license for a passenger car with automatic or manual transmission.

It is advantageous if you have professional experience in

• meeting people in vulnerable and complex life situations
• working in a coordinating and leading function with external partners such as healthcare and employers
• identifying pathways forward to get individuals into work or employment.
• driving investigations and processes forward
• applying a coaching working method and having good pedagogical skills.

We place great emphasis on your personal qualities.

Other
A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Locations: Bollnäs, Gävle, Falun, and Borlänge.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs

Contact persons
Manager for Gävle and Bollnäs: Anna Fält Skoglund, 010-111 93 69 and for Falun and Borlänge: Anna Hallberg, 010-112 58 28 (for questions about the position).
HR specialist: Maria Lindberg, maria.lindberg3@forsakringskassan.se, 010-113 97 43 (for questions about the recruitment process).
ST: Malin Jensen, 010-111 80 31, Saco-S: Ingela Jonsson, 010-119 21 97, Seko: Eliza Grundström, 010-115 34 02.

Application
Welcome with your application by April 9, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.