Do you want to be part of an innovative and dynamic team making a sustainable impact?

At Citygrid, we are curious creators committed to aiming higher together. We believe the right people can change everything. Our mission is to empower our customers with user-friendly digital tools and insights, ensuring a workplace atmosphere where innovation thrives. At Citygrid, you're not just doing a job—you’re shaping a brighter future.

Citygrid provides high-quality smart outdoor lighting and IoT solutions, emphasizing sustainability, energy efficiency, and enhancing the built environment. As part of the Fagerhult Group, Citygrid is growing and seeking a Technical Support Engineer to join our team in Linköping. If you have a passion for technology and want to contribute to our ongoing development, we’d love to hear from you!

About the Role

As a Technical Support Engineer, your responsibilities will include:

Troubleshooting customer issues related to sensor node configuration, IoT gateways, the portal, and the mobile app
Providing remote support to field technicians
Resolving connectivity issues with the lighting control system
Configuring and updating software for IoT gateways
Occasionally performing on-site troubleshooting
Conducting Over-The-Air Programming (OTAP) for sensors
Creating and updating documentation, such as user guides and troubleshooting manuals (in English)
Conducting and participating in training sessions
Providing feedback to the Product Management team and creating internal development tickets
Assisting the QA team

Who are you?

We believe you have a technical education or equivalent work experience in a relevant field. You possess a strong technical understanding and a keen interest in learning more about our products and emerging technologies.

You have excellent skills in both Swedish and English, with an aptitude for writing and documenting in English. A structured working style is essential. There’s potential for this role to evolve into a team leadership position, so previous leadership experience is a plus.

Preferred Knowledge:

Wireless communication protocols
IoT networking and sensor nodes
Jira, Confluence, and Microsoft Excel
Microsoft Azure infrastructure
RESTful APIs, including TALQ and FIWARE
Troubleshooting electronic products
Testing circuit boards

To thrive in this role, you should be curious, solution-oriented, service-minded, cooperative, and communicative, with a strong customer focus.

Additional Information

Location: Citygrid’s office in central Linköping, with a flexible hybrid setup
Start Date: Immediate or as agreed

Does this sound like the right opportunity for you? Apply today!

Fagerhult Group comprises 14 brands with global operations. Citygrid is one of two technology companies within the group specializing in Smart Lighting. With approximately 20 employees, including six based in Linköping, Citygrid works closely with renowned brands to develop top-quality lighting solutions for professional use. While operating independently, Citygrid benefits from Fagerhult Group's strong, long-term ownership.

About Fagerhult Group:

Founded in 1945, Fagerhult Group is one of Europe's leading lighting companies with 4,100 employees in 27 countries and net sales of 8,560 Million SEK in 2023. Fagerhult Group is listed on Nasdaq Stockholm.