International telephonist

What does an international telephone operator do? – Tasks and work environment

An international telephone operator is responsible for relaying and connecting calls between different countries, often via larger switchboards or customer service functions. Tasks include handling international calls, assisting customers with technical problems or questions about telephone services, and ensuring communication is accurate and efficient. The role requires good language skills, high service levels, and the ability to work methodically even under pressure. The work environment is often office-based and can involve both day and evening shifts, especially with employers offering 24/7 support.

Salary development over time

The profession of international telephone operator has shown steady salary growth over the past three years. In 2022, the average salary was 27,600 SEK per month, increasing to 29 000 SEK in 2023, and further to 29 800 SEK in 2024. This corresponds to a total increase of approximately 8% over three years, slightly above inflation during the same period. The salary increase can largely be explained by increased demand for multilingual customer service and the development of international trade, where telephone operators with international skills are becoming increasingly important. The industry has also been affected by digitalization, which has raised the technical competence requirements and contributed to positive salary development.

International telephone operator salary – comprehensive overview

• Average salary: 29 800 SEK/month
• Lowest salary: 27,700 SEK/month (female, private sector, high school education, 3 years)
• Highest salary: 34,600 SEK/month (male, public sector, high school education, 3 years)
• Hourly wage: 179 SEK
• Women: 29200 SEK/month
• Men: 31 700 SEK/month
• Women to men ratio: 92%

Education and qualifications

To work as an international telephone operator, a high school diploma is usually required, preferably with a language focus, and good language skills. Documented language proficiency, especially in English and other languages depending on the employer, is an advantage. Many employers also offer internal training on switchboard systems and customer interaction, while some specialized roles may require certifications in telecommunications.

• High school diploma: 3-year education, preferably with a language focus
• Language skills: English and additional languages are meritorious
• Internal training: Introductory training in switchboard systems is often provided
• Internship/trainee: Occurs at larger employers
• Certifications: May be required for specialized services (e.g., telecommunications)

Common benefits and compensations

International telephone operators are often offered benefits such as night shift allowances for evening and weekend work, wellness contributions, and opportunities for further training in languages and telecommunications. Other common benefits include subsidized lunches, occupational pension schemes, and sometimes bonuses for achieving service or quality goals.

Competition and challenges

The competition for positions as an international telephone operator is relatively stable, but the labor market is affected by technological shifts and automation. Digital solutions like chatbots and AI-based switchboards are eliminating some simpler tasks, while demand for qualified telephone operators with language skills remains. The challenges include continuously updating technical skills and adapting to changing work methods. The ability to handle stress and serve customers professionally even under pressure is crucial for success and career development in the profession.

Tips for aspiring international telephone operators

To succeed as an international telephone operator, it is good to be communicative and attentive, which helps when you need to quickly understand and solve customer needs. Patience and stress management are important, especially during busy periods or when unexpected problems arise. A strong language sense, especially in English and possibly other languages, makes it easier to interact with international customers. It is also valuable to be technically curious and willing to learn new switchboard systems and digital tools. Accuracy in documentation and case management simplifies work and reduces the risk of errors. In addition to these qualities, being service-minded and flexible, especially if working hours vary, is advantageous. Taking advantage of internal training and feedback from colleagues can lead to faster development in the role.

Key facts about International Telephone Operator

• Salary range: 27,700–34,600 SEK/month
• Average salary: 29 800 SEK/month
• Gender difference: Women earn 92% of what men do
• Education level: High school diploma, often with a language focus
• Demand: 758 job openings according to current data

Career paths and future prospects

After a few years of experience as an international telephone operator, opportunities open up for roles such as team leader, customer service trainer, or technical support. Some choose to specialize further within telecommunications or move into supervisory roles within larger customer service organizations. Forecasts from the Employment Service indicate continued strong demand for competent telephone operators, especially those with multiple languages and technical understanding. Digitalization means changing tasks, but personal service remains important, contributing to stable future prospects for the profession.

Frequently asked questions about International Telephone Operator

• What is the average salary of an international telephone operator?
  - The average salary is 29 800 SEK per month.
• How large is the salary difference between women and men?
  - Women earn 92% of what men do; 29200 SEK compared to 31 700 SEK per month.
• What education is required to become an international telephone operator?
  - High school diploma, preferably with a language focus, and good language skills.
• What are the future prospects?
  - There are 758 job openings within the profession, indicating strong demand.
• What is the hourly wage for an international telephone operator?
  - The hourly wage is on average 179 SEK.
• What are the working environment conditions?
  - Office environment with the possibility of shift work, often in a fast-paced setting.
• Are there opportunities for further development?
  - Yes, for example, to team leader or technical support roles within telecommunications.