Traffic assistant, aviation, passenger service

What does a traffic assistant in aviation, passenger service, do? – Tasks and work environment

A traffic assistant in aviation, specializing in passenger service, primarily works at airports where service to travelers is central. Tasks include check-in of passengers and luggage, ticket handling, rebookings, assistance during delays, and handling inquiries from travelers. The profession requires good communication skills and the ability to handle stressful situations, especially during peak times and unforeseen events. The work environment is often dynamic and fast-paced, with shift work including days, evenings, and weekends, leading to significant variation in working hours.

Salary development over time

The salary for a traffic assistant in aviation, passenger service, has shown a clear positive trend over the past three years. In 2022, the average salary was 31,800 SEK per month. The following year, it increased to 32 500 SEK, which corresponds to an increase of about 2.2%. Between 2023 and 2024, the average salary further rose to 34 100 SEK, an increase of approximately 4.9%. This salary development can be linked to increased demand for service staff in the airline industry, as well as union negotiations and inflation adjustments. The profession has also become more complex as the aviation industry demands higher levels of customer service and digital competence, which may have positively affected salary levels.

Traffic assistant in aviation, passenger service salary – comprehensive overview

• Average salary: 34 100 SEK/month
• Lowest salary: 24,900 SEK/month (male, public sector, pre-secondary education)
• Highest salary: 39,100 SEK/month (male, public sector, post-secondary education)
• Highest female salary: 37,100 SEK/month (public sector)
• Lowest female salary: 30,800 SEK/month
• Hourly wage (average): 205 SEK
• Women earn: 34 200 SEK/month (101% of men's salary)
• Men earn: 34 000 SEK/month

Education and qualifications

To work as a traffic assistant in aviation and passenger service, a high school diploma is usually required, preferably with a focus on service, tourism, or languages. Many employers offer internal training or require candidates to undergo specific courses in airport service and security. Practical experience in customer service roles is advantageous, and good language skills, especially in English, are often a requirement.

• High school diploma: often with a focus on service or tourism
• Internal training: airport-specific courses and security training
• Language skills: very good English, additional languages are an advantage
• Practical experience: customer service, hotel, or travel industry is a plus
• Certifications: sometimes required for security checks or special permits

Common benefits and compensations

Traffic assistants in aviation are often offered benefits such as overtime pay for evening and weekend work, wellness contributions, uniform allowances, and sometimes discounted travel. Some employers also provide pension contributions and opportunities for professional development through courses and training. Shift work may also include extra compensation depending on collective agreements and employers.

Competition and challenges

The competition for positions as a traffic assistant in aviation varies with the season and economic conditions, but overall demand remains good with 550 registered job openings in Sweden. The industry is characterized by rapid changes where technological development and digitalization influence work tasks. Shift work and high work tempo can be challenging, as well as managing stressful situations and dissatisfied travelers. Flexibility and service skills are highly valued, and the ability to quickly adapt to new routines and regulations is important.

Tips for those who want to become a traffic assistant in aviation, passenger service

To succeed as a traffic assistant in aviation and passenger service, it is good to have a genuine interest in people and service. Being resilient under intense periods makes it easier to handle unexpected challenges and changing schedules. Good communication skills, especially in English and preferably additional languages, facilitate interactions with travelers from different countries. Flexibility is crucial since working hours often vary, and quick adjustments are common. Demonstrating initiative and problem-solving skills is appreciated by employers, especially when delays or other disruptions occur. A professional and friendly demeanor creates confidence for travelers and contributes to a positive work environment. Being thorough and following safety routines is also central to maintaining the safety of both travelers and colleagues.

Key facts about a traffic assistant in aviation, passenger service

• Salary range: 24,900–39,100 SEK/month
• Education level: High school education and internal training are most common
• Work environment: Shift work at airports, high pace, and lots of customer contact
• Demand: 550 registered job openings in Sweden
• Gender differences: Women earn 101% of men's salaries

Career paths and future prospects

After three to five years as a traffic assistant in aviation, further development can lead to roles such as supervisor, team leader, or training manager within passenger service. Experience in the profession also enables transition to other positions within the airline industry, such as in traffic control, airport administration, or security work. According to the Swedish Public Employment Service, the future outlook is stable, with ongoing demand for service staff at airports and good employment opportunities for those with the right skills and language proficiency. Digitalization and automation are expected to change some work tasks, making adaptability and a willingness to develop skills important for long-term career growth.

Common questions about a traffic assistant in aviation, passenger service

• What does a traffic assistant in aviation, passenger service, earn?
  - The average salary is 34 100 SEK per month, with a range from 24,900 to 39,100 SEK.
• What education is required to become a traffic assistant in aviation?
  - High school education with a focus on service or tourism is most common, along with internal training and good language skills.
• What is the work environment like for a traffic assistant in aviation?
  - Fast-paced and varied at airports, often with shift work and lots of customer contact.
• Are there salary differences between men and women?
  - Women earn on average 101% of men's salaries in the profession.
• What benefits are common in the profession?
  - Overtime pay, wellness contributions, uniform allowances, and sometimes discounted travel are typical benefits.
• What are the future prospects for the profession?
  - The outlook is considered good, with 550 registered job openings in Sweden.
• Are there opportunities for further development?
  - Opportunities exist for roles such as team leader, supervisor, or other positions within the airline industry.