Claims technician, insurance company

What does a claims technician do in an insurance company? – Job tasks and work environment

A claims technician in an insurance company works with assessing, analyzing, and valuing damages to vehicles, buildings, or other property. The role often involves close collaboration with policyholders, repair shops, contractors, and other experts to determine the extent of the damage and suggest appropriate measures. The claims technician is responsible for investigating causes of damage, documenting incidents, and calculating compensation levels according to current insurance policies. The work is mainly performed in an office environment but may also include site visits in the field, especially for major damages or complex cases. The role requires both technical understanding and good communication skills, as clear assessments need to be conveyed to both customers and colleagues.

Salary development over time

The profession of claims technician in an insurance company has shown steady salary growth in recent years. In 2022, the average salary was 39,600 SEK per month, increasing to 41 800 SEK in 2023. In 2024, the average salary has reached 43 600 SEK, representing an increase of approximately 10% over the three-year period. This positive trend can be explained by increased demand for technical expertise in the insurance industry and a growing need for qualified assessments as insurance claims become more complex. Improved education levels and digitization have also contributed to raising the profession's status and salary levels. The trend indicates that salary development is likely to remain stable, although it may vary depending on region, experience, and education level.

Claims technician salary in insurance companies – comprehensive overview

• Average salary: 43 600 SEK/month
• Lowest salary: 39,900 SEK/month (female, private sector, high school education)
• Highest salary: 50,800 SEK/month (male, private employee, post-secondary education of 3 years or more)
• Hourly wage (average): 262 SEK
• Women: 42 300 SEK/month
• Men: 45 300 SEK/month
• Women’s share of men’s salary: 93%

Education and qualifications

To work as a claims technician in an insurance company, a technical high school education combined with relevant post-secondary education is usually required, such as in vehicle technology, construction, or insurance. Practical experience in similar fields is often advantageous, and some employers may also require specialized certifications. It is important to have good analytical skills, accuracy, and a communicative and problem-solving mindset.

• High school education: Vehicle or construction technical orientation (3 years)
• Post-secondary education: YH-education in vehicle technology, construction, or insurance claims technology (2–3 years)
• Certifications: For example, in claims valuation or insurance
• Internship: Trainee positions or internships during studies facilitate employment
• Prerequisites: Technical understanding and experience in claims handling

Common benefits and compensations

Claims technicians in insurance companies are often offered benefits such as wellness allowances, occupational pension, health insurance, and flexible working hours. Continuing education, skills development, and employee discounts on insurance products are also common.

Competition and challenges

The profession of claims technician within the insurance industry is characterized by relatively high competition, especially in metropolitan areas where demand for qualified personnel is greatest. Increased digitization and automation mean that technical skills and IT competence are becoming increasingly important. A challenge is to quickly familiarize oneself with new regulations and insurance policies, as well as to handle complex claims with high accuracy. Since the profession encompasses many specializations, it is often necessary for individuals to stay updated within their technical area and continuously develop their skills.

Tips for those who want to become a claims technician in an insurance company

To succeed as a claims technician, it is good to have an analytical mindset and an eye for detail, which facilitates precise damage assessments. Being communicative and pedagogical is crucial, as the work often involves contact with both customers and partners. Flexibility and problem-solving skills help with complex cases where standard solutions are insufficient. Keeping up-to-date with new insurance policies and techniques improves the ability to make well-founded decisions. A high level of service orientation and empathy is also important, as many customers are in stressful situations. Finally, being organized and resilient under pressure is an advantage to handle periods of high workload without compromising quality.

Key facts about Claims Technicians in insurance companies

• Salary range: 39,900–50,800 SEK/month
• Education level: High school or post-secondary education (2–3 years)
• Work environment: Office-based with fieldwork elements
• Gender differences in salary: Women earn 93% of what men do
• Number of job openings: 758

Career paths and future prospects

After three to five years in the profession, claims technicians in insurance companies have good opportunities to advance to more specialized roles, such as senior claims adjuster, technical advisor, or team leader. Other possible career paths include training new employees or progressing to managerial positions within the insurance company. According to the Swedish Public Employment Service, no specific forecast is made for this profession due to limited data, but the total number of available jobs in claims adjusting and valuation is 758, indicating continued demand. Digitalization and increased requirements for technical skills may influence future needs and make specialized knowledge even more important.

Frequently asked questions about Claims Technicians in insurance companies

• What does a claims technician earn in an insurance company?
  - The average salary is 43 600 SEK per month, with a range between 39,900 and 50,800 SEK.
• How do salaries differ between men and women?
  - Men earn an average of 45 300 SEK and women 42 300 SEK, meaning women earn 93% of men's salaries.
• What education is required to become a claims technician?
  - Usually, a high school or post-secondary education in technology, vehicles, or construction, along with sometimes certifications in claims assessment, is required.
• Are there many job openings for claims technicians?
  - Currently, there are 758 available positions within the profession.
• What are the tasks of a claims technician?
  - Damage assessment, valuation, interpretation of insurance policies, and contact with customers and partners.
• What are the future prospects for the profession?
  - No specific forecast is provided, but demand remains stable according to available job listings.