What does a ticket seller do? – Tasks and work environment
Ticket sellers work directly with customers and are responsible for selling tickets to events, trips, or other arrangements. Tasks include handling cash systems, providing information about events and times, assisting customers with bookings and possible exchanges or refunds. The work often takes place on-site at ticket offices, arenas, travel centers, or other public environments where the pace can be high, especially during major events or rush hours. Customer contact, accuracy, and stress resilience are important qualities in this role, as the work environment is service-focused with varying workloads.
Salary development over time
The salary level for ticket sellers has shown a stable and positive development in recent years. In 2022, the average salary was 27,900 kronor, increasing to 29 300 kronor in 2023. During 2024, the average salary has risen further to 30 100 kronor, representing a total increase of approximately 8% over three years. This trend reflects a general pattern in the industry where increased complexity in customer service and demands for digital skills have contributed to some salary growth, despite the demand for the profession being assessed as unchanged nationwide. Gender differences are small, and the overall salary increase has benefited both men and women in the profession.
Ticket seller salary – complete overview
- Average salary: 30 100 kr/month
- Lowest salary: 27,000 kr/month (men), 29,100 kr/month (women)
- Highest salary: 32,200 kr/month (men), 30,800 kr/month (women)
- Hourly wage: 181 kr
- Gender differences: Women earn 99% of what men do
- Regional differences: Highest salaries are found in the regional sector, especially among men with high school education
Education and qualifications
To work as a ticket seller, a minimum of a high school diploma is generally required, preferably with a focus on commerce, service, or administration. Prior experience in customer service, cash handling, or working in a fast-paced environment is often advantageous. Digital competence and the ability to handle various booking systems are increasingly important in today’s job market.
- Formal education: High school diploma, 3 years (preferably in commerce or administration)
- Courses/certifications: Cash register systems, digital booking tools
- Internship: Experience from retail, reception, or customer service is advantageous
- Prerequisites: Good service skills and communication abilities
- Tips: Additional training in customer interaction or IT systems increases opportunities
Many employers value multilingual skills in ticket sellers, especially in larger cities or airports where the customer base is international. Being able to communicate in English and additional languages can open doors to more specialized roles and provide advantages in the recruitment process.
Common benefits and compensations
Benefits within the profession often include overtime pay for evening and weekend work, wellness allowances, and the possibility of employee tickets or discounted prices on events. Some employers also offer training in customer interaction and IT systems, as well as collective agreements covering insurance and pension contributions.
Competition and challenges
The competition for positions as a ticket seller is significant, as the labor market nationwide is characterized by an oversupply of workers in the profession. Despite around 550 job openings in cashier and similar roles, opportunities for employment are limited, and demand is expected to remain unchanged over the next five years. Digitalization and automation of ticket purchases also increase the requirements for technical skills, while some simpler tasks may disappear. To stand out, good service skills, flexibility, and the ability to quickly adapt to new tools and routines are essential.
Tips for aspiring ticket sellers
To succeed as a ticket seller, it is beneficial to combine a genuine interest in service with a high degree of accuracy. Being communicative and attentive makes it easier to handle customer questions and create positive experiences, especially during busy periods. Flexibility is a valuable asset, as working hours often vary and quick adjustments may be necessary. It is also important to have technical understanding to quickly learn new cash systems and digital booking tools. Showing initiative and a willingness to learn more about events or products gives an extra advantage during interviews. Finally, patience and stress resilience help manage rush hours and unexpected situations professionally.
Key facts about ticket sellers
- Education level: High school diploma recommended
- Work environment: Public environment with high pace and customer contact
- Typical work pattern: Shift work, often evenings and weekends
- Demand: Limited opportunities, oversupply of labor
- Special skills: Cash systems and digital booking tools
Career paths and future prospects
After a few years as a ticket seller, opportunities may exist to advance to supervisory roles, such as cashier team leader, customer service trainer, or responsible for larger event bookings. Some choose to further their education in event planning, sales, or administration to open more career options. However, forecasts from the Employment Service indicate that demand for cashiers and ticket sellers is expected to remain unchanged over five years, and competition for jobs is high. Digitalization may change job tasks, and those who quickly adapt to new systems will have the best future prospects.
Frequently asked questions about ticket sellers
- What does a ticket seller earn?
- A ticket seller has an average salary of 30 100 kronor per month.
- Are there gender differences in salary?
- Yes, women earn 99% of what men do in the profession.
- What is the state of the job market?
- There is a surplus of labor and limited opportunities nationwide, but approximately 550 job openings within the profession.
- What education is required?
- A high school diploma, preferably with a focus on commerce or administration, is recommended.
- What are the highest and lowest salaries?
- The highest salary is 32,200 kronor (men) and 30,800 kronor (women). The lowest salary is 27,000 kronor (men) and 29,100 kronor (women).
- What benefits are common?
- Common benefits include overtime pay, wellness allowances, and sometimes employee discounts on events.
- How much does a part-time employee earn?
- A part-time employee has an average hourly wage of 181 kronor.
