Insurance Broker Assistant

What does an insurance broker assistant do? – Tasks and work environment

An insurance broker assistant works closely with insurance brokers and is responsible for assisting with administration, customer contact, and document management related to insurance cases. Common tasks include preparing quotes, handling applications, scheduling meetings, and answering customer questions about insurance products. The role often involves a fast pace and requires great accuracy, as it is important to handle correct information and ensure compliance with laws and regulations. Most insurance broker assistants work in offices within insurance companies or independent brokerage firms, where the work is team-based but also involves independent responsibility for their own tasks.

Salary development over time

The salary of an insurance broker assistant has shown steady growth over the past three years. In 2022, the average salary was 37,400 SEK per month, increasing to 38 500 SEK in 2023. In 2024, the average salary has risen further to 39 700 SEK. This corresponds to a total increase of approximately 6.1% over the period. The development can be explained by an increased need for qualified assistants in the insurance industry, where administrative demands and customer service expectations have grown. At the same time, competition for experienced employees has helped push salaries up, especially in metropolitan areas and within the private sector.

Insurance broker assistant salary – comprehensive overview

• Average salary: 39 700 SEK/month
• Lowest salary: 34,600 SEK/month (men), 35,500 SEK/month (women)
• Highest salary: 48,200 SEK/month (men), 40,000 SEK/month (women)
• Hourly wage (average): 239 SEK/hour
• Gender differences: men 43 700 SEK/month, women 38 200 SEK/month (women earn 87% of what men do)
• Regional differences: Salaries tend to be higher in larger cities and within the private sector

Education and qualifications

To work as an insurance broker assistant, a high school diploma is usually required, preferably with a focus on economics or administration. Many employers also seek experience from the insurance industry or supplementary courses in insurance and finance. Good computer skills and an understanding of economic concepts are advantageous, as well as the ability to work structured and service-oriented.

• High school diploma: Economics or administration, 3 years
• Courses/certifications: Insurance administration, customer service, finance
• Internship/trainee: Internship at an insurance company or brokerage firm is recommended
• Prerequisites: Often experience in administration or customer service
• Self-study/online: Opportunities for distance learning in insurance

Common benefits and compensations

Insurance broker assistants are often offered benefits such as wellness allowances, occupational pension, subsidized lunches, and sometimes bonuses linked to team performance. Flexible working hours and remote work options are available, especially with larger employers. Training and skills development are also common within the industry.

Competition and challenges

The job market for insurance broker assistants is characterized by moderate competition and a balanced recruitment situation according to the Swedish Public Employment Service's forecasts. Challenges in the profession include high demands for accuracy and the ability to handle many cases simultaneously, as well as quickly adapting to changing regulations and new insurance products. Customer expectations for service and digital accessibility have increased, requiring continuous skills development. To stand out in the job market, experience in administration and good communication skills are advantageous. In certain regions and larger cities, competition for the most attractive positions can be higher.

Tips for those wanting to become an insurance broker assistant

To succeed as an insurance broker assistant, it is important to be meticulous and organized, as the work often involves managing many details and parallel tasks. A strong service mindset and good communication skills are essential to meet customer needs and build trust. Being solution-oriented helps you quickly find answers to customer questions and handle unforeseen situations. An interest in economics and insurance is also beneficial, as the role requires understanding both products and regulations. Flexibility and teamwork skills facilitate working in a fast-paced environment. Engagement in skills development, such as courses or certifications, can give you an advantage in the job market. Finally, initiative is valued, as employers appreciate employees who actively contribute to developing routines and services.

Key facts about insurance broker assistants

• Education level: High school diploma, often supplemented with courses
• Work environment: Office-based and team-oriented
• Work form: Full-time is most common, but part-time positions exist
• Demand: 550 job openings within the profession (May 2024)
• Special skills: Administration, customer service, and insurance knowledge

Career paths and future prospects

After several years of experience as an insurance broker assistant, there are opportunities to advance to roles such as insurance broker, team leader, or specialist in insurance administration. The Swedish Public Employment Service's forecasts for the profession of sales and marketing assistants indicate that demand is expected to remain unchanged over the next five years, with a balanced recruitment situation nationwide. Those wishing to develop further can also seek roles in sales, customer advising, or administration within the finance sector. The industry offers good opportunities for internal training and skills development, facilitating career advancement within insurance or related fields.

Frequently asked questions about insurance broker assistants

• What does an insurance broker assistant earn?
  - The average salary is 39 700 SEK per month, but it varies depending on experience, gender, and workplace.
• What education is required to become an insurance broker assistant?
  - A high school diploma with a focus on economics or administration is recommended, often supplemented with courses in insurance.
• Are there large salary differences between men and women?
  - Yes, men earn an average of 43 700 SEK and women 38 200 SEK, meaning women earn 87% of what men do.
• What does the job market look like for insurance broker assistants?
  - Demand is moderate and the recruitment situation is described as balanced, with approximately 550 job openings within the profession.
• What tasks are included in the role?
  - Tasks include administration, customer contact, document handling, and support for insurance brokers.
• Can you advance within the profession?
  - Yes, there are opportunities to advance to insurance broker or other specialist roles within insurance and finance.