Hotel treasurer

What does a Hotel Cashier do? – Tasks and Work Environment

A Hotel Cashier is responsible for cash handling and customer service in a hotel setting. Tasks include accepting payments, managing reservations, handing out keys, and assisting guests with information about hotel services. The role also involves verifying payment methods, recording transactions in the cash register system, and sometimes helping with administrative tasks. The work environment is often located at the hotel reception or a dedicated cash desk, where the pace can vary from calm periods to busy peaks during check-in and check-out. The role requires accuracy, a service-oriented attitude, and the ability to handle multiple tasks simultaneously, often in contact with both Swedish and international guests.

Salary Development Over Time

The salary for Hotel Cashiers has shown steady growth over the past three years. In 2022, the average salary was 27,900 SEK per month, which increased to 29 300 SEK in 2023 and further to 30 100 SEK in 2024. This corresponds to a total salary increase of approximately 7.9% over three years. The development reflects a general trend in the service industry where increased demand for qualified cash handling staff, as well as higher requirements for digital skills and customer interaction, has contributed to slightly higher wages. At the same time, inflation and changing working conditions have influenced salary levels. Despite some wage growth, the gap between men's and women's wages in the profession remains small, and the profession has a relatively equal wage distribution regardless of gender.

Hotel Cashier Salary – Complete Overview

• Average salary: 30 100 SEK/month
• Lowest salary: 27,000 SEK/month (male), 29,100 SEK/month (female)
• Highest salary: 32,200 SEK/month (male), 30,800 SEK/month (female)
• Hourly wage: 181 SEK
• Gender differences: Women earn 99% of what men do
• Regional differences: Highest wages are found within the regional sector

Education and Qualifications

To work as a Hotel Cashier, a high school education with a focus on commerce, administration, or hotel and tourism is usually required. Many employers value experience from similar service roles and good knowledge of Swedish and English. It is also common for employers to offer internal training in cash handling and customer service. Practical experience and references from the hotel or restaurant industry can be crucial during recruitment.

• High school diploma: Hotel and Tourism program, 3 years
• Certification: Courses in cash handling and service offered by employers
• Internships: Internships during high school education are recommended
• Language skills: Swedish and English are often required
• Pre-requisites: Experience from service roles is advantageous

Common Benefits and Compensation

Hotel Cashiers are often covered by collective agreements that include access to overtime pay for evening and weekend work, holiday pay, and sometimes staff discounts at hotels or restaurants. Some workplaces offer wellness allowances, meal subsidies, and opportunities for further training. Occupational pensions and insurance are usually included in employment terms.

Challenges and Competition

The labor market for Hotel Cashiers is currently characterized by an oversupply of workers, which means competition for available positions can be tough. National forecasts indicate limited opportunities for employment, and the situation is expected to remain unchanged over the next five years. Digitalization and self-service solutions also impact the profession's future, as more hotels implement automated cash systems and self-check-in. To stand out in the job market, additional language skills, digital competence, and a clear service profile are often required. Despite these challenges, there is still a demand for Hotel Cashiers, especially at larger hotels and during peak season.

Tips for Aspiring Hotel Cashiers

To succeed as a Hotel Cashier, it is good to be service-minded and have a strong ability to interact professionally with guests. Being thorough and responsible facilitates cash handling and helps avoid errors in payment flows. Flexibility is an important trait since the work often involves varying hours and sometimes quick changes in tasks. Good communication skills in both Swedish and English are valuable for handling international guests and different situations. It is also advantageous to be resilient under stress, especially during busy check-in and check-out periods. Additionally, actively seeking internships during training and demonstrating willingness to learn new cash systems and hotel routines can be beneficial. Building good references and showing reliability and customer focus are also key.

Key Facts about Hotel Cashiers

• Education level: High school diploma, 3 years
• Work environment: Hotel reception or cash desk, often shift work
• Typical employment forms: Full-time, part-time, and hourly employment are common
• Demand: Limited opportunities, surplus of labor
• Language skills: Swedish and English required

Career Paths and Future Outlook

After three to five years as a Hotel Cashier, there are opportunities to advance to roles such as reception manager, booking manager, or team leader within hotel operations. Experience in cash handling and customer service also opens doors to other positions within hotel and tourism, such as conference host, event coordinator, or sales assistant. According to the Swedish Public Employment Service, demand for cashiers is expected to remain unchanged over the next five years, with a continued oversupply of labor nationwide. Currently, there are approximately 550 available jobs in the profession, mainly in larger cities and tourist regions. Digitalization and automation are expected to influence the profession, but personal customer service will continue to be in demand at many hotels.

Common Questions about Hotel Cashiers

• What is the average salary for a Hotel Cashier?
  - A Hotel Cashier has an average salary of 30 100 SEK per month.
• Are there salary differences between men and women?
  - Women earn approximately 99% of what men do in the profession.
• What education is required to become a Hotel Cashier?
  - High school education in hotel and tourism or commerce is most common.
• What is the job market like for Hotel Cashiers?
  - There is a surplus of labor and limited opportunities for employment nationwide.
• What are the highest and lowest salaries for a Hotel Cashier?
  - The highest salary is 32,200 SEK/month, and the lowest is 27,000 SEK/month depending on experience and sector.
• What are the working hours for a Hotel Cashier?
  - Shift work is common, including evenings and weekends.
• What is the hourly wage for a Hotel Cashier?
  - The hourly wage is 181 SEK.