Customer care salary

Salary and Working Conditions for Customer Care Representatives

A customer care representative, also known as a business salesperson, has an average salary of 49 600 SEK per month. There is a certain gender pay gap; men earn an average of 51 500 SEK while women earn 44 800 SEK, which means that women earn 87% of what men do. The average salary has increased by 46 700 SEK since the last measurement.

What Does a Customer Care Representative Do?

The responsibilities of a customer care representative include building and maintaining relationships with the company's customers. This may involve identifying customer needs, offering solutions that match those needs, and following up to ensure customer satisfaction. A customer care representative often works closely with the sales department and may also be involved in marketing strategies.

Education and Qualifications

To work as a customer care representative, it is common to have an education in sales, marketing, or economics. Many employers value experience in sales or customer service. It is also advantageous to have good communication skills and the ability to build long-term relationships with customers.

Labor Market and Outlook

According to the Swedish Public Employment Service's forecasts, the opportunities for employment as a business salesperson are moderate nationally. Over a five-year period, demand is expected to remain unchanged. The recruitment situation is characterized by a balance between supply and demand.

Benefits and Company Culture

Benefits in the profession of a customer care representative may vary depending on the employer. It is not uncommon to have access to paid training and courses to further develop skills in sales and customer relations. Some employers also offer other benefits such as a company-paid mobile phone and a company car.