Internet supporter

What does an Internet Supporter do? – Tasks and Work Environment

An Internet Supporter works with providing technical support and guidance to users of internet-based services and IT systems. Tasks include troubleshooting network issues, handling user inquiries via phone, chat or email, and installing and configuring software. It is often part of the role to document cases and contribute to knowledge bases to streamline internal support. The work environment is typically office-based, but remote work is also possible depending on employer policy and the nature of the assignment. The pace can be high, especially during periods with many support cases, and the work requires good stress management skills and a service-oriented attitude.

Salary development over time

The salary for an Internet Supporter has shown a clear positive trend over the past three years. In 2022, the average salary was 36,800 SEK per month, increasing to 39 400 SEK in 2023 – a rise of approximately 7%. In 2024, the average salary has continued upward to 40 300 SEK, which is a further increase of just over 2% compared to the previous year. This salary growth can largely be explained by a continued strong demand for IT skills, increased requirements for technical knowledge, and more employers offering competitive wages to attract and retain qualified personnel. Education level and specialization also influence salary development, with those holding advanced education or certifications often reaching higher salary levels.

Internet Supporter salary – comprehensive overview

• Average salary: 40 300 SEK/month
• Lowest salary: 36,800 SEK (female, public sector, high school education)
• Highest salary: 48,100 SEK (male, private sector, research education)
• Hourly wage (average): 242 SEK
• Women: 39 400 SEK (97% of men's salary)
• Men: 40 600 SEK
• Regional differences: Data unavailable

Education and qualifications

To work as an Internet Supporter, a high school education with a focus on IT or technology is usually required, but many employers also seek post-secondary education or certifications in relevant fields. Practical experience in support work, good communication skills, and technical problem-solving ability are important qualifications. Several employers offer internal training programs or trainee positions to ensure new hires acquire the right skills. Self-study and online courses in networking, operating systems, and customer service can also be advantageous.

• High school education: Electrical and Energy program with specialization in computer and communication technology (3 years)
• Post-secondary courses: YH training in IT support (1–2 years)
• Certifications: Examples include CompTIA IT Fundamentals or Microsoft Certified: Modern Desktop Administrator
• Internships: Common in both high school and YH programs
• Self-study: Online courses in networking, customer support, and troubleshooting

Common benefits and compensation

Internet Supporters are often offered benefits such as wellness allowances, flexible working hours, remote work options, and access to further training and certification programs. Some employers also provide bonuses based on performance or customer satisfaction, as well as subsidized meals or staff discounts.

Competition and challenges

The competition for positions as an Internet Supporter varies by region and employer, but the overall demand for IT support staff remains stable. A challenge in the profession is the rapid pace of technological development, which requires continuous skills development and adaptation. Periods of high workload with many users and the need for quick problem-solving are common, as is the need to handle difficult or frustrated customers professionally. Additionally, support tasks can sometimes be repetitive, requiring resilience and motivation. To stand out in recruitment, certifications or experience with specialized systems are advantageous, as employers prefer candidates with proven competence.

Tips for aspiring Internet Supporters

To succeed as an Internet Supporter, it is good to combine technical interest with a strong service mindset and the ability to work systematically. Being attentive and patient is crucial for engaging with users pedagogically, especially when explaining problems simply. Developing communication skills is also important, as much of the work involves understanding and quickly resolving user needs effectively. Being solution-oriented and enjoying troubleshooting technical issues makes daily work more enjoyable and efficient. Engagement in ongoing skills development and willingness to learn new software and tools are appreciated by employers. Lastly, being resilient and able to handle multiple cases simultaneously, especially during busy periods, is an advantage.

Key facts about Internet Supporters

• Education level: High school or post-secondary IT education
• Work environment: Office, often with remote work options
• Demand: 179 job openings within the Support Technician, IT profession
• Gender distribution: Women earn 97% of what men do
• Salary range: 36,800–48,100 SEK/month

Career paths and future prospects

After about 3–5 years as an Internet Supporter, there are good opportunities for further development within the IT sector. Common career paths include roles such as system administrator, network technician, cybersecurity specialist, or operations technician. Experience from the support role is often advantageous for advancing to more specialized or leadership positions within IT. According to the Swedish Public Employment Service's job forecasts, there is no separate assessment for Internet Supporters, but the profession is included in the broader Support Technician, IT group, where demand is expected to remain stable. However, the job market is influenced by technological development and digitalization, which can change the demand for support staff over time. Those with specialist knowledge or certifications have particularly good prospects.

Frequently asked questions about Internet Supporters

• What does an Internet Supporter earn?
  - An Internet Supporter has an average salary of 40 300 SEK per month.
• Are there salary differences between men and women?
  - Yes, women earn an average of 39 400 SEK (97% of men's salary).
• What education is required to become an Internet Supporter?
  - High school or post-secondary IT education is most common, often supplemented with certifications.
• What does the job market look like for Internet Supporters?
  - There are 179 job openings within the profession Support Technician, IT.
• What are the most common job duties?
  - Troubleshooting, user support, software installation, and case documentation.
• What is the highest and lowest salary for an Internet Supporter?
  - The highest salary is 48,100 SEK (male, private sector, research education) and the lowest is 36,800 SEK (female, public sector, high school education).