Information cashier, shop

What does a cashier in a store do? – Tasks and work environment

A cashier in a store primarily works with accepting payments, handling customer inquiries, and providing service at the store's information desk or checkout. Tasks include registering goods, accepting payments with various payment methods, answering questions about products and store services, and sometimes handling complaints and exchanges. The role requires a high level of service orientation, accuracy, and problem-solving ability. The work environment is often characterized by a fast pace, direct customer contact, and varying working hours, with many cashiers working evenings and weekends. Both standing and sitting work are common during shifts.

Salary development over time

The salary for a cashier in a store has shown a clear positive trend in recent years. In 2022, the average salary was 27,900 SEK per month, followed by an increase to 29 300 SEK in 2023, and further to the current level of 30 100 SEK in 2024. This corresponds to a total increase of approximately 7.9% over three years, which exceeds inflation and indicates that the salary level for the profession has strengthened slightly despite an oversupply of labor. The reasons for this development can be partly attributed to collective bargaining negotiations and general wage trends within retail, where employers need to retain experienced staff despite high competition for jobs. The gender pay gap is small, with women earning 99% of what men do, indicating a relatively equal pay structure within the profession.

Cashier in a store salary – comprehensive overview

• Average salary: 30 100 SEK/month
• Lowest salary: 27,000 SEK/month (men), 29,100 SEK/month (women)
• Highest salary: 32,200 SEK/month (men), 30,800 SEK/month (women)
• Hourly wage: 181 SEK/hour (based on 166 hours/month)
• Gender differences: Women earn 99% of what men do (men: 30 300 SEK, women: 30 000 SEK)
• Regional differences: Higher salaries are often found in the regional sector, especially for men with secondary education

Education and qualifications

The pathway to becoming a cashier in a store is often relatively short and accessible to many, as the profession usually does not require higher education. A secondary education, preferably with a focus on trade and service, is advantageous and can facilitate employment. Practical experience from service roles or retail environments is highly valued, as are good language skills and computer literacy. Some employers may offer internal training or orientation programs for new hires.

• Secondary education: Trade and administration program (3 years)
• Workplace introduction: Internal training for cashier and information desk work is often provided
• Internship/training: Internships during secondary school or summer jobs in retail provide valuable experience
• Prerequisites: Basic Swedish and mathematics skills, service experience is an advantage
• Tips for choosing: Develop communication skills and digital competence to stand out

Common benefits and compensations

Cashiers in retail are often covered by collective agreements that entitle them to contractual holidays, overtime pay for evening and weekend work, and compensation for overtime. Staff discounts on store products, wellness allowances, and sometimes bonuses based on sales figures are common. Some employers also offer insurance and pension contributions beyond statutory levels.

Competition and challenges

The competition for positions as a cashier in retail is generally high, mainly due to an oversupply of applicants relative to available jobs. National forecasts show that the job market for cashiers is stable but with limited opportunities, and demand is expected to remain unchanged over the next five years. Digitalization and self-service solutions have led to changes in tasks and sometimes fewer traditional cashier jobs. To meet the competition, flexibility, technical skills, and good service ability are required.

Tips for those who want to become a cashier in a store

To succeed as a cashier in retail, it is beneficial to develop a strong sense of service and always greet customers with patience and friendliness. Being accurate and organized makes handling payments and registering goods easier. Communication skills are important, especially when answering questions and resolving customer issues quickly. Flexibility and adaptability are appreciated by employers, as the work often involves varying hours and tasks. Technical interest is also an advantage, as modern cash register systems and digital tools are a natural part of daily work. Showing engagement and willingness to learn new things increases chances for advancement within the store. Finally, it is important to handle stressful situations calmly and focused, making the workday smoother and more enjoyable for everyone involved.

Key facts about cashiers in retail

• Education level: Secondary education (trade and service) recommended
• Work environment: Customer-oriented, often high pace and varying hours
• Typical employment: Full-time or part-time, hourly employment also occurs
• Demand: Limited opportunities, oversupply of labor
• Experience: Internships or prior service work are advantageous

Career paths and future prospects

After a few years of experience as a cashier in retail, there are opportunities to take on more responsibility, such as team leader, supervisor, or trainer for new employees. It is also common to advance to roles within sales or customer service at a higher level. Some choose to further their education in trade, administration, or logistics, which can lead to positions such as store manager or purchasing assistant. According to the Swedish Public Employment Service’s forecast, the labor market for cashiers nationwide is characterized by an oversupply, and demand is expected to remain unchanged over the next five years. Despite this, there are continuously available positions – for example, the latest survey recorded 550 job openings in the profession – and opportunities for those who are flexible and have good service skills.

Frequently asked questions about cashiers in retail

• What does a cashier in a store earn?
  - The average salary is 30 100 SEK per month. Women earn 30 000 SEK and men 30 300 SEK.
• What are the highest and lowest salaries for a cashier in a store?
  - The highest salary is 32,200 SEK (man, regional sector, secondary education). The lowest salary is 27,000 SEK (man, pre-secondary education).
• Is education required to become a cashier in a store?
  - Secondary education with a focus on trade is advantageous but not always a requirement.
• What is the job market like for cashiers?
  - Opportunities for employment are limited and there is an oversupply of labor, but positions are available.
• What personal qualities are important in this profession?
  - Service orientation, accuracy, stress resilience, and good communication skills are central.
• Can you work part-time or as a temporary employee?
  - Yes, both part-time and hourly positions are common in the profession.
• Are there regional salary differences?
  - Yes, somewhat higher salaries are often found in the regional sector and for individuals with secondary education.