Ticket recipients

What does a Ticket Receiver do? – Tasks and Work Environment

A Ticket Receiver primarily works with checking, selling, and receiving tickets at various events such as concerts, sports competitions, theaters, or public transportation. Tasks also include assisting visitors, providing information about locations and arrangements, and sometimes handling simple cash management and administrative duties. The work environment often involves high customer contact, where both service skills and stress tolerance are important qualities. Ticket Receivers typically work at entrances, ticket booths, or directly among the audience, and working hours can vary depending on the event schedule – often evenings and weekends.

Salary development over time

The profession of Ticket Receiver has experienced a clear positive salary development in recent years. In 2022, the average salary was 28,300 SEK per month, increasing to 29 000 SEK in 2023. In 2024, the average salary has reached 30 400 SEK, which corresponds to an increase of approximately 7.5% over two years. This development can largely be attributed to increased demand for service staff in the events and transportation sectors, as well as efforts to improve working conditions. The market has also been affected by recovery after pandemic years, with more events and public gatherings driving up the need for Ticket Receivers. The salary increases are therefore closely linked to labor market needs and the increased mobility within the profession.

Ticket Receiver salary – comprehensive overview

• Average salary: 30 400 SEK/month
• Lowest salary: 23,300 SEK/month (male, government sector, lower education)
• Highest salary: 33,000 SEK/month (male, public sector, post-secondary education)
• Hourly wage: 183 SEK/hour (average, hourly employee, 166 hours/month)
• Women: 31 000 SEK/month (highest: 32,100 SEK, lowest: 27,100 SEK)
• Men: 30 300 SEK/month (highest: 33,000 SEK, lowest: 23,300 SEK)
• Gender difference: Women earn 103% of men's salaries

Education and qualifications

Ticket Receivers often have a high school education as a foundation, but there are no formal requirements for higher education. Employers value experience in service industries and good communication skills. Practical training often occurs on the job, and for some employers, shorter internal training or orientation courses may be provided.

• Educational requirements: High school education, preferably with a focus on commerce or service
• Internship: Practical introduction or trainee position upon employment
• Courses: Internal training in customer service and cash handling
• Preconditions: Experience in the service sector is advantageous
• Tips: Additional language skills and digital competence are beneficial

Common benefits and compensations

Ticket Receivers often have access to benefits such as overtime pay for evening and weekend work, wellness allowances, and sometimes staff discounts on events or public transportation. Some employers also offer occupational pensions, work clothing, and opportunities for further training in service and security. Employment forms can vary between permanent and hourly contracts, affecting which benefits are included.

Competitions and challenges

The competition for positions as a Ticket Receiver varies depending on season and location. In larger cities and at major events, demand is often high, while competition can be greater in smaller towns. Challenges in the profession include managing large crowds, dealing with stressed or dissatisfied customers, and working irregular hours. Digitalization has also changed the profession, with increased use of electronic ticket systems and self-service solutions, requiring technical understanding and flexibility. Success requires patience and the ability to quickly solve problems under pressure.

Tips for aspiring Ticket Receivers

To succeed as a Ticket Receiver, it is good to be service-oriented and genuinely interested in helping people, as customer interaction is central to the profession. Being stress-resistant during periods of high pressure is crucial, especially during large events or rush hours. Good communication skills facilitate providing clear information and handling questions or complaints from visitors. Flexibility is an important trait, as shifts can vary and sometimes require evening and weekend work. Being thorough helps especially with cash handling and ticket verification. The ability to quickly learn new digital systems is also valued, as much of the work is digital. Lastly, punctuality and a sense of responsibility are appreciated, as Ticket Receivers are often the first contact for guests and the public.

Key facts about Ticket Receivers

• Education level: High school education, no formal university degree required
• Work environment: Audience-facing environments, often evenings and weekends
• Common employment types: Hourly or fixed-term employment
• Demand: 481 available jobs within the profession (2024)
• Special skills: Service, cash handling, digital ticket systems

Career paths and future prospects

After three to five years as a Ticket Receiver, there are opportunities to advance to supervisory roles, such as team leader, coordinator, or supervisor at larger events. Some choose to further their education in event production, security, or administration, which can lead to roles like event coordinator or operations manager. Forecasts from the Employment Service indicate that demand for Ticket Receivers is expected to remain stable in the coming years, especially with more public events and increased societal mobility. Digitalization and the need for excellent service make skills development in technology and communication increasingly important for future career opportunities.

Frequently asked questions about Ticket Receivers

• What does a Ticket Receiver earn?
  - A Ticket Receiver has an average salary of 30 400 SEK per month.
• What are the gender differences within the profession?
  - Women earn an average of 31 000 SEK while men earn 30 300 SEK, which means women earn 103% of men's salaries.
• What education is required to work as a Ticket Receiver?
  - High school education is most common, often supplemented with internal training and orientation.
• How is the job market for Ticket Receivers?
  - There are 481 available jobs within the profession, indicating continued high demand.
• Are there opportunities for further development?
  - Yes, experienced Ticket Receivers can advance to supervisory roles or pursue further education in events and security.
• What influences the salary of a Ticket Receiver?
  - Factors such as experience, education, sector (government, public, private), and geographic area influence salary levels.
• What are the working hours for Ticket Receivers?
  - Working hours vary, but evening and weekend work are common.