Image that illustrates Subscriber

Subscriber

32 300 kr

Customer service staff

30 300 - 36 300 kr / month

Women earn 96% of what men do.

Försäljning & inköp

What will be the salary after tax?

Salary progression Subscriber

Average salary 32 300 kr
Males 33 200 kr
Females 31 700 kr

What does an abonnentman do? – Tasks and work environment

An abonnentman primarily works with customer service and administration related to subscription matters, often within telecom, media, or energy industries. Tasks include handling questions about contracts, invoices, cancellations, and changes to subscriptions, via phone, email, and digital customer portals. The role requires good communication skills, high service level, and accuracy in documentation and case management. The work environment is typically office-based, sometimes in open-plan offices or call centers, where the pace can be high and workload varies over time.

Salary development over time

The salary for abonnentman has shown a steady upward trend in recent years. In 2022, the average salary was 29,300 SEK, which increased to 30 500 SEK in 2023 and further to 32 300 SEK in 2024. This represents a total increase of approximately 10.2 % over three years. This salary development reflects increased demand for qualified customer service staff and a desire to retain experienced personnel within the profession. Despite competition from digital self-service options, the need for personal service remains, contributing to some upward pressure on wages. Gender differences persist, with women earning about 96 % of men's salaries, a slight improvement compared to previous years.

Abonnentman salary – complete overview

  • Average salary: 32 300 SEK/month
  • Lowest salary: 30,300 SEK/month (women), 31,900 SEK/month (men)
  • Highest salary: 33,600 SEK/month (women), 36,300 SEK/month (men)
  • Hourly wage: 194 SEK/hour
  • Gender differences: Women earn 96 % of what men do
  • Regional differences: Varies, highest wages in large cities and growth regions

Education and qualifications

To work as an abonnentman, a high school diploma is usually required, often with a focus on economics, administration, or commerce. Some employers require experience from customer service or specific internal training programs. Personal qualities such as service-mindedness and stress tolerance are highly valued, and new hires often receive an introduction or short internal training in the company's systems and routines.

  • High school education: Economics, commerce, or administration (2–3 years)
  • Internal training: Company-specific courses in customer systems and communication techniques
  • Internships: Experience from service professions or customer service is advantageous
  • Certifications: Rarely required, but may occur in certain industries
  • Prerequisites: Good language skills in Swedish and sometimes English

Many abonnentmän quickly develop a broad understanding of digital customer systems and gain valuable experience in solving complex cases under time pressure. It is common for the role to serve as a stepping stone to other positions within customer relations or administration.

– statsskuld.se

Common benefits and compensations

Abonnentmän are often offered benefits such as wellness allowance, subsidized lunch, employee discounts, and flexible working hours. Bonuses or commission-based compensation may occur, especially for good performance or upselling. Company pension schemes and insurance are typically included in the employment contract.

Competition and challenges

The job market for abonnentmän is characterized by moderate competition, with a balanced recruitment situation nationally. Digitalization and automation of customer service processes mean that some simple tasks disappear, but at the same time, demands for problem-solving and personal service increase. Challenges can include high workload during campaigns or system outages, and the need to quickly adapt to new systems and routines. However, those who are adaptable and eager to develop have good opportunities for further training and career advancement within the company.

Tips for aspiring abonnentman

To succeed as an abonnentman, it is good to combine strong service skills with the ability to handle stressful situations. Being thorough and organized helps with documentation and administration, while good communication skills facilitate contact with customers. Showing engagement in the company's products and quickly familiarizing oneself with new digital systems is important, and a positive attitude contributes to job satisfaction and teamwork. Flexibility and a willingness to learn new things are valuable traits, especially in a role where tasks and routines can change rapidly. Taking the initiative for further training or internal courses can be advantageous in salary negotiations or internal recruitment for more advanced positions.

Key facts about abonnentman

  • Education level: High school diploma, often in economics or commerce
  • Work environment: Office or call center with a fast pace
  • Work arrangement: Full-time, sometimes shift or evening work
  • Demand: Moderate, approximately 550 available jobs nationwide
  • Special skills: Digital customer systems and communication

Career paths and future outlook

After three to five years as an abonnentman, there are often opportunities to advance to senior roles within customer service, such as team leader, coach, or specialist in subscription issues. Some choose to further their education in administration or economics and move into more qualified positions within the company. Forecasts from the Employment Service indicate that demand for customer service staff is expected to remain unchanged over the next five years, providing stable prospects for the profession. Those who develop their digital and communication skills have good chances to progress within both private and public sectors.

Frequently asked questions about abonnentman

  • What is the average salary for an abonnentman?
    - The average salary for an abonnentman is 32 300 SEK per month.
  • What does the hourly wage look like for abonnentmän?
    - The hourly wage averages 194 SEK based on 166 working hours per month.
  • Are there gender differences in the salary for abonnentmän?
    - Yes, women earn approximately 96 % of what men do in the profession.
  • What education is required to become an abonnentman?
    - High school education in economics, commerce, or administration is most common.
  • What are the future prospects for abonnentmän?
    - The forecast is stable with moderate employment opportunities and a balanced recruitment situation.
  • What career paths are available after a few years as an abonnentman?
    - It is common to advance to team leader, specialist roles, or further education in administration.
  • Where are the highest salaries for abonnentmän?
    - Highest salaries are found in large cities and growth regions, especially in the private sector.

Who has the highest salary?
The highest salary for a Subscriber is 36300 kr. This salary belongs to a man working in the Private sector with a upper secondary education, maximum 2 years. The highest salary for a woman in this profession is 33600 kr.
Who has the lowest salary?
The lowest salary for a Subscriber is 30300 kr. This salary belongs to a woman also working in the Private sector. The lowest salary for a man in this profession is 31900 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 98% 25700 kr 26900 kr
25-34 96% 30200 kr 31100 kr
35-44 96% 34200 kr 34800 kr
45-54 90% 35400 kr 36100 kr
55-64 89% 35200 kr 35900 kr
65-68 34700 kr 35400 kr
Snitt 96% 31500 kr 32300 kr
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Subscriber has the SSYK code 4222, which we use to match against the SCB database to obtain the latest salary statistics.

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