Vacant job

Job Description

As an Information Officer, your most important task is to welcome our visitors, answer their questions, and refer them on if necessary. The role also includes some patient support for "Min Vård Gävleborg" (My Care Gävleborg). You will answer a wide variety of questions, where it is important to provide that little extra to ensure the visitor has a good experience during the meeting or phone contact. The work involves significant personal responsibility, and you will primarily work at the information desk in the hospital entrance, as well as in the digital support for "Min Vård Gävleborg".

Your Main Responsibilities

• Referring patients and providing practical help with navigation on the hospital grounds.

Working hours are during the day, Monday to Friday.

What We Offer

• A individually tailored introduction
• A clear and concrete assignment where you know what is expected of you
• A varied and social work environment

We care about you as an employee and offer benefits that create security, health, and development regardless of where you are in life. Read more about our various benefits on the Region Gävleborg website: Region Gävleborg Benefits (https://www.regiongavleborg.se/jobb-och-utbildning/jobba-i-region-gavleborg/dina-formaner/).

Qualifications

We are looking for someone who meets people with humility, genuine engagement, and a natural sense for service. By listening to needs, providing clear information, and guiding others in a calm and respectful manner, you contribute to a positive experience in every interaction. You have a professional and friendly attitude and feel confident meeting people in different life situations and moods. With us, your ability to combine empathy, service, and responsibility is crucial for building trust.

As an Information Officer, you should:

• Have at least a high school diploma
• Have experience in information or service work where you have had direct contact with people
• Be computer literate
• Have good knowledge of Swedish and English, both spoken and written

Experience from healthcare is meritorious. Good local knowledge of the hospital area, Gävle, and the surrounding area is also an advantage, as you will guide patients and visitors both within the hospital and to clinics and activities adjacent to the hospital grounds.

About the Position

Employment Type: Fixed-term employment (hourly position as needed).

Duration: 6 months or longer, start: According to agreement, end: 2027-09-30.

Number of positions: 1

Region Gävleborg applies individual and differentiated salary setting. When setting salaries, factors such as assignment, responsibility, competence, experience, and results are considered.

With 7,500 employees, we are the largest employer in the county. This gives us the strength to drive development forward for a vibrant Gävleborg. Our mission is exciting and complex. Regardless of your role here, you help the residents of the county and make a difference in society. We are at the forefront of social development and invest in your growth and development as an employee. Here, you can use your full potential to create the Gävleborg of the future together with your colleagues.

The selection process begins during week 34 due to the summer vacation period. We look forward to receiving your application!