Vacant job

Axentia develops advanced real-time information systems for public transport and is today a leading player on the global market. With over 20 years of experience, own research, development, and production in Linköping, the company offers innovative and energy-efficient solutions for bus stops and stations. Axentia's products contribute to making public transport more accessible, reliable, and attractive. Through a strong customer focus and continuous innovation, the company has installed nearly 30,000 displays worldwide.

Do you have a technical background and thrive in a communicative role where you can combine administration, numerous stakeholder interactions, and problem-solving? Then this might be the right role for you. Axentia is now looking for a Technical Coordinator – a key role where you will work with meaningful technology used daily in our society. We warmly welcome your application!

Information about the position

Professionals Nord, in collaboration with Axentia, is seeking a Technical Coordinator. Axentia is a leading supplier of systems and hardware for information displays to operators in the public transport sector. With headquarters at Mjärdevi Science Park in Linköping, they are in an exciting growth phase and work with customers all over the world.

This assignment is part of our staffing service. You will be employed by Professionals Nord and work as a consultant at Axentia for 6 months. The intention is that you will eventually be hired directly by them, provided all parties are satisfied with the collaboration.

Responsibilities

As a Technical Coordinator, you are part of Axentia's Support & Service team and have overall responsibility for the collaboration with external service partners. You are responsible for the entire service flow for products repaired in the field – from the case being registered in the support system to the completion of the repair. You are the link between the customer, service partner, production, and internal functions, ensuring that service cases are handled according to set time and quality requirements. The role combines administrative and technical tasks with good opportunities to influence and develop Axentia's working methods within service and partnerships.

In the role, you will among other things:

• Receive, coordinate, and follow up on service cases via the support system
• Ensure the correct service partner, warranty conditions, and that cases are handled according to agreed SLAs
• Plan and coordinate service assignments in dialogue with service partners and internal functions
• Maintain ongoing contact with the customer and ensure clear feedback throughout the case
• Follow up on repairs regarding quality, time, and cost, and compile statistics
• Work closely with production regarding the need for and delivery of spare parts
• Contribute to improvement processes related to working methods and routines for the team and in Axentia's support system.

We are looking for someone who has:

• Experience in technical service and repair work, preferably in field service
• Good technical understanding of hardware, electricity, or similar technical areas
• Experience in roles involving customer contact, both verbally and in writing
• Proficiency in working with support, case, or business systems
• Very good knowledge of Swedish and English, both spoken and written
• Good computer skills and knowledge of Office and Windows environments

Meritorious:

• Knowledge or understanding of software development
• Additional language skills, such as German, French, or Spanish
• Previous experience working in field service

In addition to this, we believe that your personal qualities are crucial for how well you will thrive in the role of Technical Coordinator. We see that you are solution-oriented, structured, and meticulous. You also have the ability to work independently and take responsibility, while enjoying collaboration with others. Since the role involves many stakeholder interactions, we also see that you are comfortable in a communicative role with extensive customer and partner contact.

START: As agreed

LOCATION: Mjärdevi, Linköping

SELECTION: Ongoing

The recruitment process is handled by Professionals Nord, and all questions regarding the position should be directed to [email protected] (mailto:[email protected]).

You apply for the position by filling in your information and attaching documents. We recommend logging into "My Pages" after confirming your account, where you can create your candidate profile, which increases your chances of landing your dream job! We review the selection on an ongoing basis and may therefore have moved forward with candidates before the advertisement is closed.