Vacant job

Heimstaden is a European real estate company investing in the residential sector, owning over 160,000 apartments across nine countries, with a market value of approximately 330 billion SEK. We acquire, develop, and manage residential properties with the goal of creating the highest possible return for our owners by combining business acumen with long-term thinking, sustainability, and corporate social responsibility. A key part of this is being an attractive workplace where people can develop and take responsibility.

Sweden is our largest market, where we own and manage approximately 46,000 apartments distributed across five regions. Our culture is characterized by pace, clarity, and a desire to constantly improve. We work towards common goals, take responsibility, and dare to challenge the status quo. The culture is informal, built on competence rather than titles, and features a practical, solution-oriented approach.

Do you want to help build the customer service of the future?

We are facing one of the biggest technological shifts in property management in many years. AI, self-service, and new digital ways of working are changing how our customers want to contact us and how we work in our daily lives.

To meet this development, we are now building a new hybrid model for customer service.

The basic customer dialogue will be handled by an external partner who, through their size and specialist competence, can invest in modern technology, AI, and digital tools in a way that we ourselves do not have the opportunity to do. This gives us access to better systems, higher quality, and faster development.

At the same time, internal competence becomes more important than ever.

For the model to work, we need to ensure that customer service has the right knowledge, processes, and information to resolve as many queries as possible at first contact. Therefore, we are now looking for a Customer Operations Specialist.

About the role

This is not a traditional customer service role.

It is a development role for someone with property management experience who wants to help create better conditions for both customer service and local operations.

You will become the link between customer service and property management and will have significant responsibility for developing working methods, training materials, and the knowledge database. By ensuring that more queries can be resolved at first contact, you contribute to relieving the burden on property management and freeing up time for what creates the most value – developing the properties, meeting customers, and driving the business forward.

Since the role involves close collaboration with our regions, travel to our property management offices around the country will occur.

The goal is simple:

A better customer experience, fewer unnecessary cases, and a more efficient property management.

We believe that you...

...have experience in property management and a good understanding of how management processes work in practice.

You are driven by developing working methods, creating structure, and sharing knowledge. You see opportunities where others see problems and are motivated by making everyday life easier for both colleagues and customers.

You are unpretentious, clear, and find it easy to collaborate with many different parts of the organization. At the same time, you dare to make demands when processes are not working and are driven by creating long-term improvements.

Why should you apply?

This is one of Heimstaden's most important development initiatives in the coming years, and the role will be key to our success.

You will have the opportunity to build a completely new function with a large mandate to influence how we work in the future. The role gives you a unique opportunity to develop the interaction between customer service and property management, reduce unnecessary administration, and create better conditions for local operations to focus on what makes the biggest difference for our customers and our properties.

The application deadline is August 10, 2026.

Interested or want to know more?

Please feel free to contact Annette Lahti ([email protected]) and/or Marie Eklund ([email protected]) if you want to know more about the role or discuss whether it might suit you.

We look forward to receiving your application.

As part of our recruitment process, we conduct a background check before employment, through our partner 2Secure. If you have any questions regarding this, you are warmly welcome to contact us!

We know how important it is to challenge our unconscious biases and the importance of focusing on each individual's full potential and competence. That is why we no longer require our applicants to submit a cover letter when applying for jobs with us, and we use testing as a tool in the recruitment process. In this way, we ensure that we do not miss candidates who may have less experience but still have the right attitude, competence, and prerequisites to succeed in the role. If you have any questions, please feel free to reach out.