Vacant job

Blå Huset hotell Umeå AB currently operates seven businesses. We have created concepts and experiences that, with their high quality, can compete with the world's best hotels and restaurants. We offer strong concepts with striking architecture and design.

In our family you will find our two hotels, Stora Hotellet and U&Me, our conference facility P5, our restaurant Gotthards krog, the artisan bakery Kulturbageriet, Kajen! and the historic manor house Sävargården.

Thanks to our investments, we have built strong brands with high ambitions, investments that have been recognized over the years and generated interest both for us and for Umeå. We want to continue moving forward, and it must be said that nothing we have done or want to do would have been possible if we were not supported by all genuine, passionate employees who love to give every guest, whether Umeå residents or visiting travelers, a personal and memorable experience.

As a Night Receptionist, you work with the operation of the reception from a hospitality and security perspective. As an important part of the reception team at Stora Hotellet and U&Me, you have an outward-facing role that delivers both service and genuine guest interaction. As a night receptionist, you work seven days and are off for seven days.

Qualifications We are looking for you who have a big smile, a positive attitude, and a genuine engagement with the magic that arises in a successful guest meeting. You understand guests' different needs and expectations and always do your best to meet them, taking every opportunity to convey that little extra and help. We are looking for people who stand out with their good service and take responsibility for operations. You are/also have:

• Stress-resistant, solution-focused, and attentive to the guest's needs

• Enjoy working at a varied pace

• Fluent in Swedish and have good knowledge of spoken/written English

• Good prioritization skills

Job Responsibilities

• World-class guest interaction

• Reception operations, e.g., check-ins and check-outs.

• Email handling, bookings, and invoicing.

• Handling guest requests and problem-solving.

• Managing the Best Western Rewards loyalty program and member recruitment.

Meritorious

Knowledge of the booking systems Oracle Hospitality Opera Cloud PMS

Post-secondary education in hotel/tourism/restaurant/service management

Experience working as a hotel receptionist or similar role with a focus on service and hospitality

Experience working in a Best Western hotel

Familiarity with Umeå as a tourist city

Languages

The position is a seasonal employment/extra as needed, percentage of employment and start date as agreed. The last application date is August 15, we interview continuously so the position can be filled before the final application date.

We warmly welcome your application

The Reception Team