Vacant job

About Clarion Hotel: Clarion Hotel® is more than a hotel chain; it is an immersive experience combining Scandinavian hospitality with a touch of premium. Our team members are not just employees; they are an integral part of the Clarion experience. We pride ourselves on delivering personality and passion, and we always strive for perfection. Join us in shaping the future of hospitality! Clarion Hotel® is part of Strawberry.

Make every hotel stay a masterpiece

At Clarion Hotel Umeå, we are redefining first-class hospitality and service with urban sophistication, high standards, and a hotel atmosphere that is both vibrant and welcoming. We are now looking for two receptionists who know that every unforgettable hotel stay begins with a fantastic first impression that lasts throughout every guest interaction.

As part of our Guest Service Team, based at the reception, you will be the heart of the guest experience — ensuring that every detail is seamless, from check-in to check-out, and creating a hotel environment that feels both personal and first-class. You bring energy, charm, and genuine commitment to ensuring every guest feels valued and inspired every minute they are with us.

Your responsibilities:

• You are based at the reception as your primary department — all guests should experience a welcoming environment and atmosphere!
• Ensure that every guest journey runs smoothly, from booking and payments to handling guest requests
• Assist hotel guests with questions and requests before, during, and after their stay.
• Embody Clarion’s customer promise of style, quality, and energy in every guest interaction, delivering uninterrupted high-quality, personalized customer service
• Collaborate with colleagues across different departments to create a seamless, high-quality guest experience
• In the Guest Service team, we value close collaboration — not just between departments, but also through cross-work where the opportunity to work across multiple departments exists, to strengthen the overall service delivery
• A full job description with mandates and expectations will be presented upon employment

Does this sound like you?

• You are passionate about delivering first-class guest experiences that are beautiful, warm, and unforgettable
• You are adaptable and thrive and grow in dynamic, high-paced work environments
• You have an eye for detail and know how to turn the everyday into something exceptionally beautiful
• Work experience in tourism and customer service is an advantage, but your attitude towards and commitment to excellent customer service is what matters most
• At Strawberry, we value diversity. Different backgrounds, experiences, and ideas create a unique and inspiring work environment.

To strengthen our existing team, we are looking for a team player who contributes to a dynamic and inspiring work environment. Here are some important qualities:

• Bubbling enthusiasm: A person who contributes joy and contagious energy, making both colleagues and guests feel welcome and uplifted.
• Energetic drive: Someone who is proactive, takes initiative, and has a strong desire to develop and contribute to the team's success.
• Positive spirit: An optimistic attitude that sees opportunities instead of obstacles, and contributes to a constructive and supportive atmosphere.
• Teamwork: A team player who enjoys working together towards common goals and actively contributes to good cohesion.
• Solution-oriented: The ability to quickly and efficiently find solutions to challenges, with a focus on the guest's best interests.

Why become part of Clarion & Strawberry?

At Clarion, you become part of a brand that combines the best of urban style and highest quality. A commitment that extends to our work team as well. Here is what you can look forward to:

• An inspiring, high-paced work environment where your efforts are valued
• Opportunities to advance and develop within the dynamic Strawberry Group
• Employee discounts and special friend & family rates at our 200+ hotels
• Four extra hotel nights every year
• 25% discount on food and beverage at our restaurants and bars
• Exclusive price offers on customer experiences, travel, shopping, and much more

Employment conditions:

• Employment level: 50-70%
• Department: Guest Service - based at the reception
• Working hours: Varying working hours, just like in hotels — so day, evening, and weekend work are included.
• Salary: According to collective agreement.
• Start date: August / September 2026

About Strawberry

We are Strawberry. We create thousands of experiences every day at our more than 245 hotels, 120 restaurants, 20 spas, and much more. It is our team of 20,000 passionate individuals from over 166 different countries that makes this possible. Strawberry is built on our core values: energy, courage, and enthusiasm.

Ready to make a difference?

Does this sound like you? Don't wait, submit your application today to become part of our team and help create first-class guest experiences with Clarion. We process applications on an ongoing basis, so it is possible that some of our positions will be filled before the final application date.