Vacant job

We guide you when life changes. In our work, we encounter both life and death. Being there when life takes a new turn, with grief and uncertainty, is an important task. It requires courage. We guide and support people in situations where life can be at its hardest. Through our way of being and acting, with security, care, and guidance, we are there to create the finest ending. A final personal farewell.

About the role

As a Customer Advisor at Fonus, you are responsible for the entire funeral process – from the first meeting with the relatives to the execution of the ceremony.

The role combines warm customer interaction with structure and administration. You need to enjoy guiding people through difficult situations while keeping track of the details.

Your responsibilities include, among other things:

• Meeting and guiding relatives through the funeral process
• Planning and conducting funerals and ceremonies
• Guiding customers in choices regarding ceremonies, coffins, urns, and headstones
• Handling administration, bookings, and invoicing
• Coordinating contact with churches, florists, and authorities
• Handling the deceased, for example during preparation and cremation

You will be based out of the office in Huddinge, but you are part of a team where you help each other out as needed between our offices in Huddinge, Tumba, Skärholmen, and Södertälje.

Who we are looking for

We are looking for someone who is secure, considerate, and structured – someone who creates calm and trust even in the most sensitive situations. You handle sitting in a deep conversation with a grieving family just as well as keeping order with administration, IT support systems, and planning the entire assignment.

We believe you have:

• Experience in service and advisory work, preferably with sales elements
• Good administrative skills and experience working in digital systems (business systems, Microsoft 365, etc.)
• Interest in digital working methods and openness to using AI as support in everyday life
• Category B driver's license, good driving skills, and access to a personal car
• Good physical fitness, as some heavy tasks are involved
• It is an advantage if you have experience from the funeral industry or similar operations, or if you have previously met people in grief and crisis – regardless of cultural background.

What we offer

With us, you become part of a tight-knit team with a genuinely important societal mission. We care for each other and for those we meet.

• A thorough introduction – you learn the profession together with experienced colleagues
• Collective agreement and occupational pension
• Wellness allowance and employee discounts
• Ongoing training and professional development
• A workplace where your work makes a real difference – every day

How to apply

The position is a permanent full-time employment with a start date by agreement. We apply a 6-month probation period.

The last application date is 2026-07-31, but selection is ongoing – don't wait!

If you want to know more about the role or Fonus, do not hesitate to contact:

Petra Barck, Customer Area Manager, at 072-536 97 40 or [email protected]

Union representatives, Handels, at [email protected]

We look forward to your application!

Fonus – part of Fonus Cooperative Society

We are Sweden's most utilized funeral home. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since our founding in 1945, we have developed with a long-term perspective in two main areas; funeral services and law. Fonus is run as a cooperative society, and our common goal is to offer cost-effective and high-quality services. Within the Fonus Cooperative Society, besides Fonus, you will find Familjens Jurist, the Momento agencies, as well as Farväl and Fondkistan.

https://www.fonus.se/om-fonus/jobba-hos-oss/ (https://www.fonus.se/om-fonus/jobba-hos-oss/)