Vacant job

Combine sun, career, and development. Help customers via phone, email, and chat. We are looking for you who are passionate about service and problem-solving!

We are expanding our customer service department and are now looking for 10 new colleagues who want to help build a strong team at our office in Malaga. The positions will be filled starting in July/August.

At Nordic Operation Center, we work with both customer service and telemarketing for some of the strongest brands in the Nordics. We have built a performance-driven environment with clear goals, competitions, and a strong team culture.

Imagine finishing your workday and taking a walk in the harbor of Malaga, working out in the sun, or having dinner together with your new colleagues – here you combine career with lifestyle.

About the role

As a customer service representative, you handle incoming customer inquiries via phone, email, and chat. You assist customers in a professional and efficient manner, with quality and customer interaction always in focus.

Working hours in this role may vary between day and evening shifts.

The role involves, among other things:

• Handling various cases, from complaints to delivery inquiries.
• Assisting both private and business customers.
• Working towards clear goals related to customer satisfaction and efficiency.

You will become an important part of the team where your contribution directly impacts both the customer experience and the results.

What we offer

• Full-time position with increasing salary.
• 20 days of paid vacation per year.
• Paid introduction and training.
• Opportunities for development and career growth within the company.
• A workplace with strong camaraderie and high engagement.
• Opportunity to live and work in Spain.
• Assistance with Spanish documents (NIE & social security).
• Housing assistance where we help you with contact details for both real estate agents and landlords.

We are looking for you who

• Are meticulous, structured, and stress-resistant.
• Enjoy working at a fast pace.
• Are comfortable using the phone and computer as work tools.
• Fluently speak and write Swedish and have basic English skills.
• Are flexible and can adapt to the needs of the business.

Are you the right person for the job?

This position suits you if you are ready to do something new, find a new daily routine, or develop quickly within customer service. You are positive, goal-oriented, and work efficiently towards set goals with high quality. The most important pillar at Nordic Operation Center is our culture. Our vision is to build a second home for our team where we always put our employees first.

Previous experience is advantageous but not a requirement. Are you our next rising star, or do you have what it takes to become one? We are looking for new stars, but we also help create them from scratch!