Vacant job

Kakelgiganten is an established, family-owned supplier of tiles, ceramics, and bathroom furnishings, with a showroom and warehouse in Malmö. With a wide range of products, high product quality, and a strong focus on personal service, we help both private individuals and business customers create sustainable and inspiring environments. Here, you become part of an engaged team where the customer experience is always at the center.

About the Role

As a store employee at Kakelgiganten, you will have a varied role involving both sales and customer service. You will meet customers in the showroom, answer questions via phone and email, and assist customers throughout the entire purchasing journey – from consultation and quotation to order and follow-up.

You will work primarily with the Swedish market but also interact with customers in Denmark and Norway, making the role both varied and developmental.

Main Responsibilities

• Receive and assist customers in the store and showroom.
• Provide advice on tiles, ceramics, bathrooms, flooring, and accessories.
• Actively engage in sales and customer follow-up.
• Handle incoming phone calls and emails from customers in Sweden, Denmark, and Norway.
• Answer questions regarding products, prices, deliveries, and stock status.
• Create quotations and register customer orders.
• Handle customer service cases and simple claims.
• Collaborate closely with the warehouse, purchasing department, and other colleagues.
• Contribute to maintaining high standards in the showroom and store.

Your Background

We are looking for someone who enjoys providing professional service and is motivated by creating satisfied customers. You are accustomed to handling multiple contact points, thrive in a fast-paced environment, and enjoy combining customer interaction with administrative tasks.

We would like you to have:

• Experience in customer service, retail, or sales.
• Excellent Swedish and English skills, both verbal and written.
• Good computer literacy and administrative ability.
• Experience communicating with customers via phone, email, and in-person meetings.

It is an advantage if you have experience from the construction, tile, ceramic, bathroom, flooring, or interior design industries, have worked with quotation and order processing, or have knowledge of Danish or Norwegian.

Who Are You?

To thrive with us, we believe you are a positive and responsible person who easily builds trust. You are service-oriented, solution-focused, and have a natural interest in sales. At the same time, you are structured, detail-oriented, and comfortable handling multiple tasks in parallel.

You appreciate working with others, take initiative, and have a desire to develop and learn about our products.

What Kakelgiganten Offers

At Kakelgiganten, you will work in a family-run company with short decision-making paths and high engagement. Here, you become an important part of the operation and have the opportunity to develop in a role where no two days are alike. You will work alongside knowledgeable colleagues in an inspiring showroom where the customer experience is always the focus.

Location & Application

This is a full-time position based in Malmö. Start date according to agreement.

Selection is conducted on an ongoing basis, meaning the position may be filled before the application deadline. We welcome your application today!

Contact

If you have questions about the position, you are warmly welcome to contact the responsible recruiter at E-commerce Recruit.