Vacant job

Are you passionate about technology, problem-solving, and customer contact? Do you want to be part of a company at the forefront of digitalization and information logistics? Then the role of Technical Customer Support at IDATA could be your next step! Here you will combine your technical interest with helping customers in a constantly developing business, where your ideas and initiatives are valued.

About the Role

As Technical Customer Support at IDATA, you will become an important part of the customer service and support team. You will work as first-line support, helping customers with questions regarding the company's portal, services, and systems. This role suits you if you have a technical interest and enjoy analyzing problems to find solutions.

You will receive cases via phone, email, and case management systems, working closely with the business operations to ensure a high level of service. When questions become more technically advanced, you will collaborate with the development department, which serves as second-line support.

Examples of Responsibilities

• Handle incoming support cases via phone, email, and case management systems.
• Support customers regarding the company's portal and services.
• Troubleshoot and analyze technical problems for further escalation if necessary.
• Work in JIRA and other internal systems.
• Receive customers and visitors at the reception.
• Administrative tasks related to the business.
• Contribute to improved working methods, processes, and documentation.

Your Profile

To succeed in this role, we believe you are curious, solution-oriented, and enjoy helping others. You have a technical interest and can understand the logic behind technical problems, even if you are not a programmer.

You are communicative and confident in customer contact, with the ability to handle both simple and more complex inquiries in a professional manner.

Requirements

• Experience in customer service or technical support.
• Fluent Swedish in speech and writing.
• Technical understanding and interest in IT.
• Basic understanding of programming or system integrations.
• Ability to analyze problems and see logical connections.

Merits

• Experience in telephone contact with customers.
• Experience with case management systems.

About IDATA

IDATA is a successful and sustainable company in strong growth, operating within information logistics and dispatch services. Their vision is clear: "We simplify communication." They achieve this by helping their customers handle, archive, and distribute documents such as invoices, payment reminders, customer contracts, and sales letters – both digitally and as postal mail. Behind the solutions lies a working approach characterized by responsibility, competence, respect, and a strong focus on solutions.

The team is characterized by closeness, personal service, and a desire to constantly develop.

Additionally, there are generous benefits such as:

• Free massage
• Breakfast pastry
• Health hour during working hours
• After-school club

About Framtiden

Framtiden works with both staffing and recruitment. We want to make a difference in people's lives by helping people find the right job and the right colleague. We are specialists in recruiting the right talents to the right companies. Framtiden is present in seven locations in Sweden.

Conditions

• Start: September or as agreed
• Scope: Full-time, 08:00–17:00
• Location: Värnamo

Selection is conducted continuously, and the position may be filled before the application deadline.