Vacant job

Are you service-minded? A true problem solver who enjoys talking on the phone and working with close customer contact? Then you might be our new star for our support team.

About Winpos

Winpos is a leading provider of POS and business systems, headquartered in Umeå. We are a full-service provider delivering software, hardware, and services to customers in over twenty countries since 1997.

Who are you?

We are looking for someone who thrives in working with customers via phone contact and is attuned to our customers' needs, as we believe all customers deserve a warm welcome when contacting our support.

An important part of the job is being able to lead the conversation to gather the necessary information so that we can help the customer in the best and fastest way possible. In addition to troubleshooting, you must therefore also be able to extract relevant information from the customer both efficiently and accurately.

We would like you to be a team player who is both curious and positive. We hope you see challenges and change as something developmental. We consider your personal qualities to be the most important.

The Role of Helpdesk Operator

You will handle cases via both phone and email, as well as register and document all cases in our case management system.

The role is at the First Line level and involves troubleshooting, customer service, and case registration for our customers' POS systems. Your interest in service will be crucial. Naturally, you will be trained with the technical knowledge required for the position.

Work Experience and Requirements

• Helpdesk Technician/Support Technician – experience is desired
• Languages: Swedish and English

Competencies

• User support, software
• User support, hardware

Merits

• Experience from customer service
• Experience from POS systems
• Languages, in addition to Swedish and English
• Experience working with Freshdesk and Atera

Practical Information

The role is primarily office-based, and we have our newly renovated premises in Umeå at Västerslätt.

Selection is ongoing, and the position may be filled before the application deadline, so do not hesitate to apply if you find this interesting.

Send your application to [email protected] with your CV and cover letter, where you tell more about yourself and why you are interested in the role.

Contact:

Jan Öqvist, Support Manager Winpos Sweden

Email: [email protected]

Phone: 010–1959200