Vacant job

Do you want to work with global IT support in a modern Microsoft environment where quality, development, and user experience are in focus?

We are now looking for a Global IT Support Specialist based in Skärblacka, just outside Norrköping.

Here, you will become part of Billerud’s corporate IT function and a Service Desk team with colleagues in both Skärblacka and the USA. We are a global IT function that plays a crucial role in our operations, from ensuring stable operations to driving innovation and efficient digital solutions throughout the organization.

We offer a rewarding job in an international environment where technology, business, and production meet. Innovation, diversity, and engagement are central values for us.

About the role and our journey

Billerud is undergoing a comprehensive globalization journey, both in the workplace and production. At the same time, we are implementing one of our largest IT projects – the SAP implementation – which places high demands on our IT support.

In our global Service Desk, we prioritize quality in every delivery over volume. Our goal is to create a first-class user experience and work long-term with improvements, automation, and efficient working methods. We strive to automate repetitive tasks to focus more on qualified and developmental cases.

In the role, you will work with both first- and second-line support and be a central part of ensuring a stable and high-quality IT delivery. Among other things, you will:

• Handle incidents and service requests in the ticketing system
• Work with troubleshooting, guidance, and orders
• Support security-related cases
• Create user guides and documentation
• Participate in projects, such as the SAP implementation
• Drive initiatives within automation and efficiency

The work is carried out according to the ITIL framework and involves close collaboration with colleagues both within and outside IT.

Working hours are Monday–Friday during the day, but work outside regular hours may occur, as well as business travel.

Qualifications

We are looking for someone who has:

• At least 2 years of experience working in a service desk or similar role
• Experience with the digital workplace
• Good knowledge of Swedish and English, both spoken and written

It is an advantage if you have experience with:

• Orders and handling of IT deliveries
• Telavox administration tools
• Intune, Windows Client, and Azure AD
• ITIL
• Sales, customer service, and customer interaction
• Knowledge of information security

Personal qualities

As a person, you are creative in your problem-solving and enjoy collaborating with others. At the same time, you have the ability to work independently.

You take responsibility for your tasks and ensure they are completed with high quality.

Our values are important to us, and we believe that you, as an applicant, identify with our core values: We care for each other, and we keep our promises.

Would you like to get a better picture of what it is like to work in IT at Billerud and meet some of our colleagues?

Get to know our IT organization here (#)

Contact us

If you want to know more about the position, you are welcome to contact the hiring manager: Marcus Trygg, Global Service Desk Manager, Tel. 079-1424254 or [email protected]

Application Information

Last day for applications: 2026-08-31

Selection and interviews are conducted on an ongoing basis. The position may be filled before the final application date.

Our recruitment process includes interviews, recruitment tests, reference checks, and alcohol & drug testing.

Billerud is an equal-opportunity employer. We strive for diversity and are committed to creating an inclusive environment for all employees and candidates.

We put Safety First! At Billerud, we are all responsible for contributing to a safe working environment. Read more about our Safety First initiative here.