Vacant job

Do you have construction technical competence and an interest in systems, data, integrations, and AI that create value for partners and customers? At Kiona in Mölndal, you will meet a flat hierarchy culture characterized by curiosity and innovation. Here, you work closely with technology and partners to create stable and value-adding solutions in practice, while simultaneously contributing to more energy-efficient buildings and a reduced carbon footprint.

About the role

Kiona is a leading SaaS company with software and services for technical property management, AI-driven energy optimization, refrigeration management, and environmental and energy monitoring. With offices and operations in several European countries, we help our partners integrate and optimize their systems through open and independent solutions. Our core values are Trust, Curiosity, and Creativity, and here you will find an open culture where we learn from and challenge each other every day.

At Kiona in Mölndal, you will encounter a flat hierarchy culture where we learn from each other and dare to challenge established ways of working. We are now looking for a Technical Support Specialist to join our international team.

What we offer

• A role where you become a key person supporting our partners with complex technical issues, integrations, and system flows. You act as a technical advisor with a focus on creating business value.
• You do not only solve problems but also improve and develop solutions so that our partners can work more independently. A natural part of the role is to actively use AI in your daily work to work smarter and more efficiently.
• A clear onboarding plan and good development opportunities.

Get to know Kiona better by watching the video below:

Responsibilities

• Drive onboarding of customers and partners.
• Troubleshoot complex systems and integrations.
• Ensure that technical solutions create business value.
• Use AI in your daily work to work smarter and more efficiently.
• Reduce the need for support through improvements.
• Identify root causes of incidents.
• Analyze data flows.

We are looking for you who

Are driven by curiosity and dare to challenge old patterns. You are fearless in the face of new challenges and have a natural desire to develop. Since we value openness and transparency, it is important that you thrive in an environment with direct and clear communication. To qualify for the role, you have:

• Strong troubleshooting skills in complex systems.
• Understanding of data flows and integrations.
• Ability to analyze and structure technical problems.
• Experience with SLAs and support work.
• Fluent proficiency in Swedish and English, both spoken and written.

It is an advantage if you have

• Knowledge in building automation or HVAC.
• Experience with WebPort or similar.
• Experience with networks, VPN, and similar.
• Experience in customer-facing technical roles.
• Knowledge of property automation or plumbing/HVAC.

Our recruitment process

This recruitment process is handled by Academic Work, and Kiona's wish is that all questions regarding the role are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.