Vacant job

Job Responsibilities

You will be an important part of our customer service function for Tåg i Bergslagen and VL. As a Customer Advisor, you work to ensure that our passengers get answers to their questions, concerns, and feedback. You assist passengers with all types of inquiries, such as rerouting their travel plans during traffic disruptions and handling delay compensation. Contact with passengers is primarily made via email, phone, and social media.

Together with other Customer Advisors, you update the internal knowledge base to share experiences and answers to difficult questions. You belong to Customer Service and work under the VL and Tåg i Bergslagen brands. You are part of a pool of hourly substitutes who replace our permanent staff during absences. Evening and weekend work is included.

Customer Service has close cooperation with the Booking Centre, which means that in parallel with your work as a Customer Advisor, you will also serve as a Booking Operator. This includes answering calls, booking, and planning trips in our booking system.

This hourly position is suitable to be combined with studies, for example.

About the Workplace

The position is located in Västerås, and you will be employed by the Public Transport Administration.

The Public Transport Administration is part of Region Västmanland and is tasked with providing public transport for the entire county of Västmanland. In addition to bus line traffic, this includes medical travel, transport service for people with disabilities, and special school transport.

Approximately 100 employees work at the administration, handling tasks such as traffic planning, sales, IT systems, finance, customer service, and communication.

More about your benefits can be found here: https://regionvastmanland.se/jobba-med-oss/dina-formaner/ (https://regionvastmanland.se/jobba-med-oss/dina-formaner/)

Qualifications

We are looking for you who have completed upper secondary education. Previous experience in customer advisory is an advantage. If you also have experience in written customer contact and case management, we consider this a benefit. You need to have good knowledge of Swedish and English, both spoken and written. Knowledge of other languages is seen as a great plus.

We see you as a confident and stable person. You find it easy to collaborate and communicate with other people, and you are calm, attentive, and accommodating in your interactions. You strive to help our passengers in a service-oriented manner. It comes naturally to you to always think customer service.

Employment Terms

Position based on need, hourly substitute. Scheduled working hours including evenings and weekends. Start date as agreed.

We apply individual and differentiated salary setting.

Application

Apply no later than August 16, 2026.

• When applying, you should only attach your CV and preferably relevant grades/certificates.
• You will also be asked to answer a number of questions included in our selection assessment.
• We do not use cover letters in our recruitment process.

Read more about the region's recruitment process and how to create a good CV here:

https://regionvastmanland.se/jobba-med-oss/att-soka-jobb-i-region-vastmanland/ (https://regionvastmanland.se/jobba-med-oss/att-soka-jobb-i-region-vastmanland/)

Interviews may take place on an ongoing basis, so do not wait to submit your application!

Protected Personal Data

If you have protected personal data, you should not apply via our recruitment system or via email. Instead, contact the hiring manager or Recruitment Support at [email protected] (mailto:[email protected]), who can inform you about how to submit your application securely. (Do not attach personal data).

About the Region

If you want to know more about what it is like to work with us, you can see more on the region's Instagram account: https://www.instagram.com/regionvastmanland/ (https://www.instagram.com/regionvastmanland/)

We at Region Västmanland are responsible for health, medical, and dental care for everyone living in the county. We also work with everything from public transport and culture to business issues, education, and research. Together, we are 7,000 employees, with 300 different professions, across ten locations. We are at the heart of what affects people's lives. Every day. Together, we are driven by creating a better society for everyone who lives and works here. We develop and find new solutions to meet people – where they are. This is how we can meet the high expectations of our commissioners and residents. Together we make a difference. For real. We say no to you who sell all kinds of recruitment services.