Vacant job

Are you studying IT and looking for a part-time job alongside your studies? We are now looking for a student who wants to work 20 hours per week at an exciting company in Malmö. Here you get the chance to develop your technical skills in a modern IT environment and play a central role in providing fast and quality support to the organization's users.

About the role

As a 1st Line Support specialist, you are the face of the client's internal IT department and the first point of contact for your colleagues. You handle incoming cases via our ticketing system and resolve everything from access rights issues to hardware configuration in close collaboration with the team's specialists. The position is 50%, which corresponds to 20 hours per week.

What we offer

• We offer a flexible part-time position at 50% where you get great opportunities to develop your technical skills. You work in a supportive team and receive a thorough introduction from experienced colleagues on-site in Malmö.

Responsibilities

The role involves being the primary support function for internal users, where you handle a wide variety of technical cases regarding both software and hardware.

• Handle and prioritize incoming cases in the ticketing system.
• Manage permissions and perform password resets in Active Directory and Azure.
• Provide support and guidance in Microsoft 365 and the Office suite.
• Install, configure, and troubleshoot computers and peripheral equipment.
• Troubleshoot and fix issues with printers and other office hardware.
• Escalate complex network or system issues to the appropriate specialist.

We are looking for you who

• Are studying an IT-related education at a post-secondary level (or similar) and have at least 1.5 years left of your studies. Or have another main occupation of at least 50%.
• Can work 20 hours per week.
• Are comfortable working in a Windows environment.
• Have basic knowledge of Microsoft 365 and the Office suite.
• Have a strong technical interest and willingness to learn new systems.

It is an advantage if you have

• Previous experience in technical customer support or network troubleshooting.
• Knowledge in Active Directory (AD) or Azure.
• Experience with hardware configuration and installation.

To succeed in the role, you have the following personal qualities:

• Helpful.
• Organized.
• Responsible.

About the client:

The client is a technology company that develops solutions for industrial communication and automation. The company works on creating systems that make it possible to connect and control machines, factories, and infrastructure in a secure and efficient manner. Their technology is used in areas such as transport, energy, and manufacturing, where stable and reliable data transmission and control are crucial.

The company consists of various operations focusing on both hardware and software, where some parts develop industrial communication networks while others work with control systems and operator panels. Together, they contribute to making complex industrial processes more interconnected and easier to monitor and control.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant need another main occupation of at least 50%. Examples of this include studies, another employment, self-employment, parental leave, or similar.