Vacant job

Do you want to work closely with customers, solve problems, and make the workday easier for craftsmen across Sweden? Do you have a technical interest and want to develop in a broad Customer Success role? Then this might be for you!

About Solute Technologies

Solute Technologies is a Swedish SaaS company that develops the business system "Hantverksappen" (The Craftsman App) for craftsmen. Their solution is primarily used by plumbing and electrical companies to manage work orders, materials, images, drawings, time reporting, and invoicing – often integrated with major wholesalers in the market as well as accounting systems for smooth invoice handling.

They are a small and stable company with long experience and strong customer relationships. The office is located on Sveavägen at Hötorget, high up in the building with a view over Stockholm.

About the Customer Success Specialist Role

As a Customer Success Specialist, you work closely with Solute's customers and help them get the maximum value out of the company's platform. The role is a combination of support, customer dialogue, and customer success, where you are in contact with system users daily. You help everyone from craftsmen out in the field to administrators at smaller contracting businesses solve problems and use the system in the best way. A large part of the job involves guiding customers via phone and email, often in situations where they need quick help to continue their workday.

In the role, you support customers on how they work in the system, for example regarding work orders, invoicing, and integrations with other systems. You also conduct digital training for both new and existing customers and help them get started smoothly. When needs arise, you create guides and training materials that make it easier for customers to use the platform in their daily lives. An important part of the job is also to identify features that customers are not yet using and help them discover more opportunities in the system. In this way, you contribute to both a better customer experience and to developing and strengthening the business and relationship with Solute's customers over time.

Your main responsibilities:

• Support via phone, email, and case management system.
• Conduct digital training for existing and new customers.
• Create guides and training materials.
• Identify features customers are not using and help them get started.
• Contribute to improving the customer experience and strengthening the business.

About You

To succeed in the role, we believe you have a background in customer service and/or other customer-facing roles where you are accustomed to working with the phone, computer, and email as your primary tools. You enjoy having contact with customers over the phone and have a natural ability to build trust in conversations.

Preferably, you come from a technical industry and have experience with software solutions, or alternatively, have other industry experience within electrical or plumbing. Furthermore, you have either professional or private experience of how ROT and RUT (Swedish tax deductions for labor) work. Finally, you are fluent in both Swedish and English, both spoken and written.

As a person, you are service-oriented, communicative, pedagogical, and technically interested. You thrive in a customer-facing role and problem-solving comes naturally to you. You have the ability to independently plan and structure your days, while appreciating flexibility and variety.

Important for the role:

• Work experience in customer service, customer success, and/or other customer-facing roles. Preferably within software solutions, or alternatively, other industry experience within electrical or plumbing.
• Accustomed to working with computer, phone, and email.
• Professional or private experience of how ROT and RUT work.
• Fluent in both Swedish and English, spoken and written.
• Desirable for the role is that you possess a business mindset and have experience with accounting systems.

This is a consultancy assignment with Needo for an initial 6 months, with the long-term plan being permanent recruitment to Solute Technologies.

Other Details

Start: As agreed.
Scope: Full-time, 100%.
Location: Hötorget, Stockholm.
Salary: According to agreement.

Does the role as Customer Success Specialist at Solute Technologies sound interesting? We are conducting continuous selection, so do not wait to send your application. We at Needo look forward to hearing from you!