Vacant job

Do you have previous experience in Customer Success and are you a solution-oriented person with high drive? Do you thrive in working close to customers in a role where you can combine relationship building and technology? Do you also want to become part of a scale-up in an exciting growth journey? Then the role of Customer Success Manager at Avy might be for you!

About Avy

Avy is the leading housing platform in the Nordics. They enable property owners to consolidate, digitize, and structure the entire customer journey from move-in to move-out, within a system landscape that is otherwise fragmented, manual, and costly.

Today, the platform is used by over 450,000 households, which corresponds to approximately 20% of Sweden's renters. The company is market-leading, profitable, and growing by approximately 50% annually. With a new owner as part of a group backed by Fidelio Capital, the focus is now clear: to scale the business, refine the go-to-market strategy, and establish a leading position also outside the Nordics.

About the role of Customer Success Manager

In the role of Customer Success Manager, you will become a crucial piece in Avy's Delivery team with the purpose of building long-term customer relationships and ensuring high customer satisfaction. You are assigned a customer portfolio where you, together with the responsible Account Manager, help customers get the maximum benefit from Avy's solutions. Your tasks include proactively following up on customers' needs, participating in customer meetings, handling tickets in Zendesk as needed, and participating in implementation projects for new customers and systems.

Furthermore, you collaborate closely with your colleagues in Avy's Delivery team to provide the customer with the best possible experience, focusing on accessibility and customer satisfaction. The team consists of other Customer Success Managers and Support Agents. You also collaborate with other parts of the organization, including project managers, product developers, the IT team, and the sales department.

Your main responsibilities:

• Be a crucial piece in Avy's Delivery team with the purpose of building long-term customer relationships and ensuring high customer satisfaction.
• Be the primary contact person for your customer portfolio in ongoing delivery – in close collaboration with your colleagues.
• Follow up and act proactively on customers' needs through meetings, follow-ups, and system support.
• Participate in projects when introducing new customers/systems.

About you

To succeed in the role, we see that you have several years of experience in Customer Success, Account Management, or a similar customer-facing role. If you also have post-secondary education in IT/tech, business development, or a similar field, this is considered an advantage. You have extensive experience in independently driving long-term customer relationships with a focus on customer satisfaction, customer experience, and development. Furthermore, you have very good system proficiency, where experience within SaaS companies, CRM systems, and automation or similar areas is considered advantageous. You are fluent in Swedish and English, where knowledge of Finnish is considered an advantage.

We place great importance on personal qualities and see that you are an independent and unpretentious person who enjoys taking ownership of your customer relationships. You are relationship-building and receptive with a warm and trustworthy demeanor. At the same time, you have a natural drive where you are structured and solution-oriented in your work approach, with a genuine business interest and the ability to create valuable collaborations.

Important for the role is:

• Several years of work experience in Customer Success, Account Management, or a similar customer-facing role.
• Extensive experience in independently driving long-term customer relationships, with responsibility for customer satisfaction, customer experience, and development of the customer relationship.
• Very good system proficiency, where experience within SaaS companies, CRM systems, and automation or similar areas is seen as advantageous.
• Fluent language skills in Swedish and English.

Advantageous for the role is:

• Relevant post-secondary education, likely within IT/tech, business development, or a field that can be assessed as equivalent.
• Good language skills in Finnish.

Avy's offer

Avy is market-leading in Europe within its segment and is in an exciting growth journey. At Avy, you get the opportunity to shape the future in an innovative SaaS company that is constantly developing and entering new markets. You become part of an engaged and ambitious team with strong camaraderie, short decision-making paths, and a culture that encourages both professional and personal development.

Other

Start: According to agreement.
Scope: 100%, full-time.
Location: Stockholm.
Salary: According to agreement.

Do you find the role of Customer Success Manager interesting? Send in your application today, as we apply continuous selection! We at Needo look forward to hearing from you!