Vacant job

Are you a student with at least two years of studies remaining and are you interested and knowledgeable about IT? Apply for the IT Support role with our client in Umeå, starting immediately!

About the role

For the IT Support position, we are looking for you who are service-oriented, detail-oriented, and solution-focused. You thrive on helping users and have the ability to handle both simple and more advanced IT-related issues. The role involves working within both first line and second line support.

The role starts immediately and will involve a few hours per week now and during the summer. Towards autumn, the hours will increase.

Responsibilities

• Document cases in various case management systems
• Troubleshoot apps and systems that are not functioning correctly
• Support technicians with installations and more advanced IT questions
• Receive cases via phone, email, and Teams
• Gather and forward technical information

We are looking for someone who

• Is studying and has at least two years of studies remaining (preferably in IT)
• Can communicate fluently in Swedish and English, both verbally and in writing
• Has previous experience in servicedesk/support
• Has experience logging cases in a ticket system

To succeed in the role, you have the following personal qualities:

• Helpful
• Organized
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main occupation of at least 50%. Examples of this include studies, another employment, self-employment, parental leave, or similar.