Vacant job

Malmö Arena Hotel is a family-owned and vibrant destination hotel located in the prime area of Malmö Hyllie, just 12 minutes from Copenhagen Airport. With 395 rooms, we are Malmö's second-largest hotel. Here, you enjoy a good night's sleep, authentic culinary craftsmanship, and the stunning view from the Sky Bar. The hotel is situated in Hyllie, Malmö's most sustainable district and one of the Nordic region's most dynamic meeting and event areas. Do you want to be part of Malmö Arena Hotel and contribute to delivering first-class service to our guests? Do you have service in your fingertips and a passion for exceeding guest expectations? Then you are who we are looking for!

We are now looking for an Assistant Front Office Manager for the reception at Malmö Arena Hotel. The position is a permanent full-time role with a start date in September. Probationary period applies. Salary according to the HRF collective agreement. You will report to the Front Office Manager.

About the role

As Assistant Front Office Manager, you have a supportive and coordinating role in the daily operations of the reception. The role involves working closely with the Front Office Manager to ensure that the reception operates efficiently, professionally, and in accordance with the business's goals and service requirements.

The role includes leading and distributing the daily work in the reception, introducing and supporting employees, and ensuring high quality in guest and customer interactions. If needed, the Assistant Front Office Manager may also take operational responsibility, for example by working at the reception desk during high load or in case of absence. The role often includes administrative tasks such as scheduling, monitoring routines, handling simpler personnel matters, and contributing to the improvement of working methods and service flows.

In summary, the role combines practical reception work with leading and coordinating responsibilities, with a focus on service, structure, and a well-functioning team.

Responsibilities

The position includes, among other things:

• Maintaining the highest service and competence levels to ensure guests are always treated correctly
• Assisting hotel guests with various questions and requests before, during, and after their stay
• Checking guests in and out
• Cash handling
• Administrative work such as reviewing arrival lists, booking systems, etc.
• Managing bookings via email, phone, and system
• Ambassador for our loyalty program
• Assisting with recruitment and training
• Sustainability work
• Personnel responsibility (to some extent)
• Responsible for continuously monitoring customer satisfaction in the hotel's and third-party channel survey tools
• Develop improvements for the stay of our guests as well as for staff

Who are you?

We are looking for you who have previous experience from reception work at a hotel. You enjoy working at a fast pace, have a strong presence, and dare to be personal in all interactions. You have an interest in our guests and the hotel and possess a lot of positive energy. You are organized, have an eye for detail, and are confident in yourself and your professional role. You are used to working alone and in teams and can make independent decisions. Since we have a large proportion of international guests, we require that you speak and write fluent Swedish and English.

Interested?

Please submit your application by 2026-05-20. You apply via the link below. We do not accept applications via email. If we find the right candidate for the job, the advertisement may disappear earlier.

If you have questions about the position, you are welcome to contact Front Office Manager Zouhair Chatila at [email protected] (mailto:[email protected])