Vacant job

Do you want to help create a top-class customer experience while ensuring efficient and smart planning for our technicians? Then Prowash is looking for you!

We are currently looking for a structured and service-oriented service planner for our office in Kista. In this role, you will play a central part in our operations, contributing daily to ensuring our customers receive the best possible service and that our technicians have the right conditions to succeed in the field.

About the role

In this position, you will play a key role in daily operations, responsible for planning and coordinating field activities. You will prioritize incoming customer cases and ensure that the right resources are in the right place at the right time. You will become an important link between various stakeholders, where your work directly impacts both the customer experience and the company's results.

Your areas of responsibility include:

• Ensuring high-quality and relevant communication with our customers.
• Continuously registering and reporting service orders in the field service system.
• Collaborating with project managers and installation supervisors on orders and projects.
• Coordinating on-call duty and vacation planning in consultation with the team.
• Reviewing and managing supplier invoices related to service orders.

Your profile

We are looking for someone who thrives in a dynamic environment with varied days, a high pace, and who is motivated by having many points of contact, both internally and externally. To succeed in this role, we see that you have a strong sense of order, are service-oriented, and have a natural ability to find solutions. You communicate clearly and professionally with both customers and colleagues, and you drive your work forward with determination and engagement.

Qualifications

• Fluent Swedish in speech and writing
• Experience in a similar role
• Good geographical knowledge
• Good computer skills
• Meritorious: Experience with the business system Jeeves
• Meritorious: Experience in planning for field technicians

We offer

With us, you will not only have the opportunity to work in an operationally close and meaningful role where you make a real difference, but you will also become part of a company with high ambitions, strong team spirit, and a clear focus on quality, service, and long-term development. We value a family-like and helpful culture where we support each other, are quick to laugh, and together create a workplace that is both developmental and fun to go to every day.

In this recruitment, we are collaborating with Starfinder AB. Questions regarding the position and the recruitment process can be directed to Amanda Svenberg, 076 009 77 46 or [email protected]. Interviews will be conducted on an ongoing basis, so please submit your application as soon as possible.

We look forward to receiving your application!