Vacant job

We are now looking for a team member for our technical support and product development team. You will be part of a function that works closely with the product manager and in close collaboration with marketing, sales organization, production, and logistics.

In this role, you will have a central position where you combine technical knowledge with customer contact and quality work, focusing on ensuring high product quality and customer satisfaction.

As technical support at our company, you will work broadly with both operational and development-related issues. Your main responsibilities include:

• Independently manage complaint handling, including analysis, actions, and customer dialogue

• Provide technical support and training to customers, sales organization, customer service, and internal functions

• Participate in or lead development and improvement projects together with the product manager

• Work on product development and continuous quality improvement in close collaboration with customers

• Be responsible for documentation and updating of certificates and attestations

• Ensure that our products comply with applicable legislation, regulations, and directives, especially for food contact

• Handle customer inquiry forms and issue certificates and customer-specific statements

• Conduct and participate in internal and external training

We are looking for someone who has:

• Relevant university education in engineering or natural sciences, or equivalent experience

• Several years of experience in the forestry industry or similar process industry

• Experience in technical support, product development, or quality work

• Good knowledge of English, both spoken and written

• Driver's license B

Knowledge of paper and pulp technology and experience in project management are meritorious.

To succeed in this role, we also hope that you are:

• Independent and responsible with a good ability to drive your work forward

• Structured and meticulous, with experience in documenting and following up on work

• Communicative and relationship-building, as the role involves many contact points both internally and externally

• Analytical with good problem-solving skills and a technical interest

• Curious and development-oriented, with a desire to learn new things and contribute to improvements

As an employee at Nordic Paper, we offer you collectively negotiated terms, generous pension contributions, and secure insurance. You will also benefit from a bonus system, wellness allowance, benefit bicycle, and a range of social activities. We naturally offer wellness grants and you will receive free registration fees for several different sports events. With us, no idea is too big or too small, and we welcome your own initiatives. We care about retaining our employees and therefore value each individual's development highly.

Nordic Paper is a Scandinavian specialty paper manufacturer that has produced high-quality paper since the late 1800s. We have five paper mills located in Bäckhammar, Åmotfors, Säffle, Greåker (Norway), and Québec (Canada). The head office is located in Karlstad. We produce kraft paper that is used for shopping bags, sacks, and packaging, as well as naturally greaseproof paper, which is a fat-resistant paper primarily used in the food industry, for example, as baking paper.

The demand for paper-based products is constantly increasing, and our high-quality paper is a sustainable and environmentally friendly alternative. As one of the leading companies in the industry, we deliver sustainable products to customers in over 80 countries.

The position is full-time, permanent. The place of employment is Bäckhammar or Karlstad, by agreement. Travel to our facilities may occur. Start date by agreement.

We use Alva Labs assessment methods in our recruitment processes to help us identify candidates most likely to thrive and fit in the role. After you have submitted your application, you will receive a separate email with information about Alva Labs tests. If you have already taken the tests in a previous application to us, you do not need to take them again.

Sunday, April 19, 2026. Interviews will be conducted continuously.

If you have questions about the position, please contact Product Manager, Pia Dahlén [email protected].

In this recruitment, we have made our choices regarding media and advertising. We therefore ask for no contact with media and recruitment companies.