Service Officer Wanted for the Service Office in Visby

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Visby.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborating authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach according to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• A current or completed academic education of at least 180 credits or equivalent knowledge gained through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is an advantage if you have:

• Current and relevant experience from work or internship at another government authority

Other Information

The employment is temporary during the period from June to August or as agreed. The employment is 100%. Start date is negotiable. The position is located at the service office in Visby. We do not have the opportunity for remote work. A satisfactory result in a security clearance is required for employment, and the position may be classified in a security category, which also involves a background check.

We welcome your application, including CV and cover letter, by March 22, 2026. Interviews may be conducted on an ongoing basis. To ensure you receive a fair and accurate assessment, it is important that you provide the year and month for each employment and a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

If you have questions about the position during the period of March 13-25, you can direct them to Alex Davis; for the remainder of the advertising period, questions can be directed to the recruiting manager, Catrine Haraldsson.

Swedish Government Service Center

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. The Swedish Government Service Center is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses in matters concerning several authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness grants, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and positively contribute to the development of the operations. As a government authority, we share a common value base with the entire public administration, the government value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also an emergency authority within the sector of economic security. Together, we are 1,500 employees.

The Swedish Government Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a medieval for our ads and kindly decline contacts from media and recruitment companies.