Vacant job

About Uniguide

Uniguide AB is a company that sells customer service, administrative services, and technical solutions to businesses primarily in the real estate sector and among membership and donation organizations. Uniguide has its headquarters in Visby and a smaller office in Eskilstuna. The company has been around since 1999 and has extensive expertise in all forms of customer service. Our clients are some of the most well-known in their respective industries.

We want to strengthen the company with an operational manager who will become a key person in the growth journey that Uniguide aims to undertake with both existing and new customers. The company has never been stronger financially and organizationally. Now we want to invest in recruiting an operational manager who will have overall responsibility for the company's entire operations, both the strategic marketing and sales work, and the everyday operational work of delivering high-quality services to our customers.

We receive ongoing inquiries from potential customers and their customer service, and the questions increasingly concern digitalization and AI. Here, we see Uniguide as a natural partner that can help the customer make the right choices to keep up with the technological development that is taking place. An important part of the job will therefore be to work with the company's IT manager to develop new technical solutions to meet customer needs. You need to have good experience in leadership and growth-promoting development work.

Overall Responsibility

The operational manager will be responsible for leading, planning, and developing daily operations so that the company's goals are achieved efficiently, qualitatively, and cost-effectively. You will have a management team consisting of two production managers and an IT manager at your disposal, as well as support in financial and HR matters from the group that Uniguide is part of.

You will work together with the company management and the board to shape Uniguide's marketing and business operations for the next three years, and you can base your work on the business and marketing plan that has been approved. You need to balance strategic and operational work with clear and inspiring leadership in a company that has great potential and loyal customers and employees.

Main Responsibilities

• Lead the company's strategic work, including the business and marketing plan

• Lead and develop daily operational activities

• Represent Uniguide towards partners and external actors

• Ensure that processes, routines, and working methods are efficient and purposeful

• Together with the production managers, be responsible for resource planning (staff, budget, time, and materials)

• Monitor the business's results against set goals and key performance indicators

• Initiate and drive improvement and efficiency work

• Ensure compliance with laws, agreements, policies, and internal guidelines

• Manage operational risks and deviations and take corrective actions

• Contribute to strategic work through analyses and decision-making support

Personnel Responsibility

• Lead, coach, and develop employees and managers

• Be responsible for work environment, well-being, and skills development

• Conduct employee reviews and salary discussions

• Together with the production managers, ensure the right staffing and skill levels

Qualifications

• Relevant post-secondary education or equivalent work experience

• Documented several years of experience in operational leadership

• Good understanding of business management, processes, and finance

• Experience in change and improvement work

• Very good communication skills in speech and writing

Personal Attributes

• Structured and solution-oriented

• Clear leader with good collaboration skills

• Results-driven with a holistic perspective

• Decisive and confident in change

• Ability to prioritize and work under time pressure

Reports to

Working chairman, CEO, and if applicable, the board

Other Meritorious Experiences

• Good understanding of technical development, for example, in AI and digitalization.

• Lead and develop employees, focusing on accountability and clear expectations.

• Experience in customer contact, business work, and decision-making.

• Experience in building teams through recruiting competent staff within service.

As a leader, you are present in everyday life and build trust by being clear, attentive, and consistent in your decisions. You address issues as they arise, drive things forward, and are comfortable making decisions even when the information is not perfect.

You work in a structured and solution-oriented manner, focusing on what creates value for the business and the customer. In dialogue with employees, customers, and owners, you communicate directly and respectfully and build trust by keeping your promises.

In your application, we would like to have your CV along with a cover letter. In the letter, we would like you to describe how you have previously approached similar assignments and provide examples of experiences and working methods that you believe may be relevant in the role of operational manager for Uniguide. Selection is ongoing, so do not wait to submit your application.

Employment Type: Full-time position until further notice

Location: Visby

Application Deadline: March 31, 2026

Applications marked “Operational Manager Uniguide” in the subject line should be sent to [email protected]