Vacant job

Blå Huset hotell Umeå AB currently operates seven businesses. We have created concepts and experiences that can compete with the world's best hotels and restaurants due to their high quality. We offer strong concepts with striking architecture and design.

In our family, you will find our two hotels, Stora Hotellet and U&Me, our conference facility P5, our restaurant Gotthards krog, the craft bakery Kulturbageriet, Kajen! and the historic manor Sävargården.

Thanks to our investments, we have built strong brands with high ambitions, efforts that have been recognized over the years and have generated interest both for us and Umeå. We want to continue moving forward, and it should be noted that none of what we have done or want to do would have been possible without the support of all the genuine, passionate employees who love to provide every guest, both locals and visiting tourists, with a personal and memorable experience.

As a Night Receptionist, you will work with the operation of the reception from a hospitality and security perspective. As an important part of the reception team at Stora Hotellet and U&Me, you have an outgoing role that delivers both service and genuine guest interaction.

Qualifications We are looking for someone with a big smile, a positive attitude, and a genuine commitment to the magic that occurs in a successful guest interaction. You understand guests' different needs and expectations and always do your best to meet them, taking every opportunity to provide that little extra and help. We are looking for individuals who stand out with their excellent service and take responsibility for operations. You are/have also;

• Stress-resistant, solution-focused, and attentive to guests' needs

• Enjoy working at a varied pace

• Fluent in Swedish and have good knowledge of English spoken/written

• Good prioritization skills

Job Responsibilities

• World-class guest interaction

• Operation of the reception, e.g., check-ins and check-outs.

• Email management, bookings, and invoicing.

• Handling guest requests and problem-solving.

• Managing the Best Western Rewards loyalty program and member recruitment.

Meritorious

Familiarity with the booking systems Oracle Hospitality Opera Cloud PMS

Post-secondary education in hotel/tourism/restaurant/service management

Experience working as a hotel receptionist or similar role with a focus on service and hospitality

Experience working within a Best Western hotel

Familiarity with Umeå as a tourist destination

Language

The position is a seasonal employment/extra as needed, working hours and start date according to agreement. The application deadline is March 20, we interview continuously, so the position may be filled before the application deadline.

We warmly welcome your application

The reception team