Vacant job

At Nordic Level Technology, we develop the security solutions of the future – every day. Here, we protect people, properties, and critical societal functions with cutting-edge technology and a strong local presence. With expertise in Fire Safety, Hospitality & Care, Rental, and the flexible concept of Security as a Service, the company offers tailored comprehensive solutions that make a real difference. Nordic Level is a growing company where commitment, innovation, and security permeate everything we do – for both customers and employees.

Nordic Level is an acquisition-driven and publicly traded company, and now it is growing rapidly; in recent years, it has increased its revenue from 140 to 400 million. With this success journey, we now welcome you and give you the chance to become part of the growing team in Sundbyberg!

Here, the company culture is open and friendly, characterized by a business-driven atmosphere with room for both individual development and team spirit. As a testament to this, Nordic Level has received the award "Great place to work". Unlike many competitors in the industry, you can enjoy a non-hierarchical environment where managers are close and decision-making paths are short.

This role is part of the service & support team where you will have a completely new position responsible for warranty and complaint cases as well as quality follow-up and control. You will take on cases and solve customer challenges primarily via phone, email, and in internal and external systems! You will primarily work closely with the contract coordinator, support team, and service technicians, and here you will have a fantastic opportunity to increase the quality of the support team, further enhance customer satisfaction, and specialize and strengthen your own competence in warranty, complaint, and quality. Welcome with your application!

As the Warranty and Quality Manager, you will handle incoming cases related to warranty and complaint issues and have a responsibility for quality follow-up and control in Nordic Level's customer projects, customer support, and customer relationships.

Examples of tasks:

• Be responsible for receiving, assessing, and handling warranty and complaint cases, including dialogue with customers and technicians.

• Ensure correct assessment of cases (warranty, complaint, or external impact) and manage related agreements, finances, and insurance issues.

• Follow up on the quality of projects and deliveries in line with ISO certifications and internal quality requirements.

• Manage customer dialogue via phone and email, including dissatisfied customers and quality-related customer care.

• Act as a coordinator in cases and ensure effective delivery and feedback throughout the process.

Who are you?

We are looking for someone with a sense of service, responsibility, and customer experience in their blood while also needing to have some resilience and be able to handle cases from customers who are not completely satisfied. You are solution-oriented and professional towards customers and thus a good ambassador for Nordic Level. We also place great importance on business acumen and understanding that customer satisfaction and professionalism benefit the business.

Our requirements:

• At least 2 years of work experience in handling warranty and complaint cases

• Good understanding of insurance cases and related processes

• Business understanding and ability to make correct assessments based on agreements and finances

• Good understanding of case flows and processes (industry-specific experience is an advantage but not a requirement)

• Very good knowledge of Swedish and English, both spoken and written

• Good administrative skills and system understanding

Meritorious:

• Experience from the security industry or another technical industry (IT, telecom, etc.)

Nordic LEVEL offers

At Nordic LEVEL, you will have the opportunity to develop in an innovative environment with both technical expertise and strong customer focus.

You are offered:

• A dynamic work environment with great development opportunities

• Clear career plan

• Internal and external training

• Health insurance and maximum wellness benefits

• Competitive salary

Other information

Employment type: Permanent with an initial probationary period

Start: According to agreement considering notice period

Scope: Full-time, Monday-Friday, 7-16 or 8-17

Location: Stockholm, Sundbyberg

About Nordic LEVEL

Nordic LEVEL is a Swedish security company that delivers comprehensive solutions within technical security. With a strong combination of innovation, customer focus, and quality, we help companies and organizations protect their assets and create safe environments. We work with both national and international customers and have extensive experience with projects at all security levels – from retail to high security.

Recruitment process

In this recruitment, Nordic LEVEL collaborates with A-hub. We work with ongoing selection, so do not hesitate to send in your application.

Welcome with your application!

The recruitment process at A-hub looks as follows