Senior 1st Line Support Technician

At Riksbyggen, they are building a new internal 1st line IT support function to increase control and quality. Become a key player in their team and contribute to a stable and service-oriented IT environment for their 2500 users. Here you have the chance to shape the future of support. Apply today - we are applying rolling selection!

ABOUT THE POSITION

As a Senior 1st Line Support Technician, you are the hub of their IT support, responsible for providing first-class service and technical support to their 2500 users. You will be a key player in their team, focusing on resolving issues independently and efficiently, as well as escalating when necessary to 2nd line. The role means you are an important part of building their new internal IT support function and contribute to a stable and user-friendly IT environment.

You are offered

• A unique opportunity to help build their new internal 1st Line IT support function.
• You will have good development opportunities in a complex technical environment and a stable role as a hired consultant with ambitions for employment at Riksbyggen moving forward.
• We value service mindset, teamwork, and curiosity about technology.

JOB RESPONSIBILITIES

Responsibilities

You will handle a wide variety of IT issues, from basic troubleshooting to account management and support of peripheral equipment, with a focus on high service and quick solutions for their users. You will be a key player in shaping and delivering a high-quality internal support service.

• Case management via phone, email, and JIRA.
• Troubleshoot clients (Windows, macOS) and network issues at the user level.
• Manage user accounts in Active Directory and EntraID.
• Provide support for M365 applications such as Outlook, Teams, OneDrive, and SharePoint.
• Support for conference rooms, printers, and other peripheral equipment.
• Documentation and maintenance of knowledge base.
• Be the face of IT Operations towards the business.
• Assist with basic hardware troubleshooting for computers and mobile devices.

WE ARE LOOKING FOR YOU WHO

• Advanced experience in Windows and macOS client troubleshooting.
• Very good experience with M365 (Outlook, Teams, OneDrive, SharePoint).
• Very good experience with Active Directory/Entra ID.
• Experience with case management systems (e.g., JIRA or equivalent).
• Good ability to troubleshoot hardware (computers, docks, monitors, networks at the user level).
• Troubleshooting printers, conference equipment, and iOS/Android devices.
• Strong communication skills and fluent in Swedish in both speech and writing.
• Ability to work 100% onsite and with shift work (07:00-18:00).

It is meritorious if you have

• Basic knowledge of Intune.
• Understanding of networks (DNS/DHCP) at the user level.
• Knowledge of MFA, VPN, and RDP.
• Experience with onboarding/offboarding processes.
• Experience working with external suppliers.
• Basic Powershell skills.
• Experience from larger organizations.
• IT-oriented high school education or equivalent.
• Relevant certifications.

To succeed in the role, you have the following personal qualities:

• Helpful
• Goal-oriented
• Social
• Organized

We see that you who apply for the position are service-oriented and pedagogical, take responsibility and drive issues to resolution, are structured and meticulous in documentation, and have good prioritization skills. You work independently but also collaborate well with others.

Our recruitment process

This recruitment process is handled by Academic Work and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Riksbyggen is a large organization with 2500 users in a Microsoft-based environment. We are committed to building an internal support function to increase control, quality, and proximity to the business, with a focus on stability and long-term sustainability.