Vacant job

Join us in creating service that truly makes a difference. As a Team Leader at The Nooq, you are both a leader and a culture bearer, ensuring that the core values permeate everyday life - in every meeting. With significant responsibility for daily operations in Malmö or Lund, you create structure, engagement, and security within the team, ensuring high-quality service and making guests always feel at home. Here, your ideas turn into action – and your leadership makes a difference every day! 

About the position

This is a consulting assignment with good opportunities for permanent employment. In this role, you will initially be employed by Bravura, and it is stated that COLIVE, the company behind the launch of The Nooq, intends to offer you employment with them in the long run. This provides both you and COLIVE a great opportunity to get to know each other and evaluate how you enjoy your collaboration. 

About the company

The Nooq is more than a hotel. It is a living community and a social meeting place where curious people meet in an open and welcoming environment. Here, the stay is more than just check-in and check-out; it is about relationships, experiences, and a genuine feeling of belonging. Guests often stay longer, get to know each other, and build relationships with the team on site. This makes your role more personal, dynamic, and meaningful than in a traditional hotel.

The workplace is characterized by openness, innovation, and team spirit. You are offered a role where you are encouraged to take responsibility, contribute your ideas, and put your personal touch on the experience. Decisions are made close to the organization, which means that your ideas, personality, and engagement directly affect how The Nooq is experienced.

The Nooq is the next step in COLIVE's journey – a new hotel concept based on extensive experience in coliving. By challenging traditional structures, more social, flexible, and sustainable ways of living have been developed for young adults. With active influence on regulations and decision-makers, COLIVE has contributed to shaping the future of living. At The Nooq, this philosophy meets the hotel world in a modern home away from home, where community and flexibility combine with the hotel experience of the future.

Responsibilities

As a Team Leader in service, you are a central culture bearer in an operational leadership role, responsible for both guest experience, personnel management, and daily operations in Malmö or Lund. You ensure that The Nooq's culture is visible in every meeting – both between employees and guests. Through your leadership, you create structure, engagement, and security within the team and provide employees with the right conditions to deliver personal service of high quality. You are responsible for the service operations, where scheduling, staffing, and collaboration between teams are crucial for the overall experience. You work proactively to develop routines, drive improvements, and contribute to a positive and sustainable work environment. With close collaboration across departmental boundaries, you are the hub of operations and ensure that every guest receives an experience that meets – and preferably exceeds – expectations.

In the role, you are responsible for: 

• Leading the team, planning schedules and staffing

• Maintaining ongoing guest dialogue before, during, and after the stay 

• Handling customer inquiries with a focus on service and problem-solving 

• Ensuring correct booking management and that guest flows work smoothly in the systems 

• Identifying areas for improvement and driving change initiatives 

Education, experience, and personal qualities

We are looking for someone who has:

• Experience in the hotel industry and guest service

• Experience in personnel management or a similar operational leadership role 

• Good system knowledge within booking and revenue systems 

• Driver's license B  

• Fluent in Swedish and English, both spoken and written 

We consider it an advantage if you have:

• Experience in personnel responsibility and scheduling

• Experience in serving or alcohol responsibility 

To succeed in this role, you are a confident, clear, and present leader with a natural ability to create engagement. You work in a structured manner, take initiative, and have a strong focus on quality. You are communicative and relationship-building, contributing to interaction and clarity in everyday life. You remain calm in pressured situations, solve problems effectively, and create positive experiences for both employees and guests. As a culture bearer, you contribute to collaboration, quality, and joy at work in daily operations.

Other information

Start: April 1 Location: Malmö or Lund Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

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