Vacant job

Operational Leadership Close to the Team – with Responsibility for Service and Aftermarket

Do you want to lead a competent service team in a strong and value-driven organization? Are you attracted to combining leadership with business responsibility, customer contact, and the development of service delivery? Then the role of Service Manager at Hörmann Svenska AB in Västerås may be the right next step for you.

Hörmann is Europe's leading manufacturer of doors, loading bridges, and logistics solutions. In our Swedish operations, the service organization is a central part of the customer experience – and now we are looking for a present and engaged leader who wants to develop the team and business in the Västerås, Eskilstuna, and Dalarna regions.

About the Role

As Service Manager, you will lead the daily work of 11 service technicians in the region. You work closely with the operations, are often out in the field with the technicians, and play an important role in building team spirit, ensuring structure, and creating security in everyday life.

You will be responsible for:

• Efficient operation of the service business in collaboration with coordinators who schedule and receive cases.

• Personnel responsibility, including employee conversations, annual planning, and competence development.

• Monitoring of KPIs, budget, forecasts, and profitability.

• Good customer care through close contact with existing customers and participation in new customer visits.

• Ensuring that preventive maintenance follows agreements and that warranty issues are handled correctly.

• Working according to the company's routines, quality requirements, and occupational health and safety standards.

The role is operational, present, and business-oriented – perfect for you who enjoy both leading people and contributing to the customer experience.

Who We Are Looking For

We are looking for a secure and clear leader who builds trust within the team and creates a culture where people help, support, and develop each other. You need to balance presence in everyday life with structure, follow-up, and planning.

You are a person who:

• Has a genuine interest in people and the everyday life of technicians.

• Is straightforward, honest, and unpretentious, but also attentive and coaching.

• Has a decisive leadership style and dares to make decisions when the situation requires it.

• Thrives in an operational role with a lot of contact with both the team and customers.

• Has an easy time creating team spirit and security.

Competence Requirements

To succeed in the role, you need:

• A technical background or very good technical understanding – preferably experience from field service, installation, mechanics, or industry.

• Experience of operational personnel responsibility.

• The ability to work in business and IT systems (experience with SAP and AS400 is a merit).

• Basic economic understanding regarding budget, forecasts, and follow-up.

• Good ability to communicate professionally with customers, colleagues, and partners.

Geographical Conditions

The work is based in Västerås, and we are looking for someone who lives in the nearby area. Remote work can be a complement – but we value the presence and collaboration that occurs when we work together on-site.

We Offer

At Hörmann, you will receive:

• An important leadership role in a strong and well-respected company.

• The opportunity to drive the development of the team, work methods, and customer relationships.

• A structured introduction period where you will get to know the operations, systems, and culture in depth.

• Support from an experienced office team with coordinators, project managers, salespeople, and contract specialists.

• A value-driven culture where Respect, Teamwork, Passion & Courage are central keywords.

At Hörmann, you will play a key role in creating quality, security, and customer satisfaction in the region. Here you will work closely with both people and technology – while also developing an important part of the organization.

Are you ready to take the next step in your leadership career? Welcome with your application!