Vacant job

Medema Physio AB has been one of Sweden's leading suppliers of equipment for healthcare, physiotherapy, and wellness since 1967. Medema has a turnover of approximately 80 million SEK and consists of 20 employees. Their office is located in Kista, Stockholm, where they also have a spare parts warehouse, workshop, and training room.

Medema is a subsidiary of the Finnish company Lojer Oy, which is a market-leading manufacturer of medical technology products such as hospital beds, operating tables, treatment tables, and equipment for physiotherapy. The group has a total turnover of 60 million EUR with 260 employees.

We are now looking for an office-based Service Coordinator with a technical background for a direct recruitment to our client Medema. The position is a permanent employment, and you will belong to the Service Department and report to the Service Manager. You have a background as a medical technician, biomedical engineer, assistive technology technician, or service technician but have recently worked more with administration and coordination in an office environment.

In your role as Service Coordinator, you will be based at their office in Kista. However, remote work is possible 2 days a week. You will handle incoming cases regarding medical technical service, spare parts, and warranty via phone, email, and the case management system.

Furthermore, the role involves working with:

• Troubleshooting and technical support for medical technology products, healthcare, training, and physiotherapy via phone, email, and case management system

• Registering customer orders for service and spare parts in their business system

• Purchasing spare parts through their business system and contacting suppliers

• Checking and approving supplier invoices

• Administration and pricing of the spare parts assortment

• Administration, sales, and pricing of service agreements

• Coordinating and distributing work orders to technicians

• Developing routines and processes regarding service and spare parts management

• For the right candidate, there is also the opportunity to work with troubleshooting and repairs in our workshop as well as service training internally and externally

We are looking for someone who has at least a high school education with a technical focus and very good technical skills through work experience and personal interest. We also see that you have previously worked administratively in an office with similar tasks as mentioned above.

• A background as a medical technician, biomedical engineer, assistive technology technician, or service technician

• Work experience from medical technical service and/or physiotherapy/training equipment

• Familiarity with tools

• Previous experience with customer contact

• Very good computer skills and previous experience with business systems, service systems, and/or case management systems

• Good knowledge of the Office suite

• Fluent in Swedish and English, both spoken and written

We are looking for someone who is structured and meticulous, meaning you can independently plan and organize your tasks to move forward without missing anything along the way. In this role, you will be working with customer cases and have many things going on simultaneously. Therefore, we are looking for someone who is used to handling several active cases at the same time and can remain calm in stressful situations.

• Market-based salary (fixed)

• Bonus system

• Pension plan

• Wellness allowance

• Computer and mobile phone

Lernia is one of Sweden's leading staffing and recruitment companies and is present throughout the country. With our extensive network, we offer exciting jobs with attractive employers and brands that help you develop your skills and career, both in the long and short term.

To apply for the position, scroll down to the application form below. Selection and interviews are conducted on an ongoing basis, so submit your application today! If you have any questions, please feel free to contact the responsible recruiter Adrian at [email protected].

For certain positions, a background check is included as part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.